Detalhes do emprego
Job purpose The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. Duties and responsibilities Below are the job responsibilities for the account manager, however, the job is not solely limited to the below
- Manage a portfolio of accounts
- Develop positive relationship with clients
- Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
- Capability to work both independently and collaboratively within a team (Important as this job is mainly Work From Home)
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Bachelor's (Required)
- Bahrain (Required)
- Driving (Required)
- English (Required)
- Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered.
- Bachelor's (Required)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Sales/Selling: 2 years (Required)
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Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.</strong>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Supervisor,Customer Care Team Leader,customer service', 'eligibility' => 'There is no particular entry requirement. We do not ask for any previous qualification or experience. 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Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma. </p><p><strong>What You Will Learn</strong></p><p> This course comprises of eleven information packed modules, these include: </p><ul class="learn-mod"> <li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li> <li>Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.</li> <li>Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.</li> <li>Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.</li> <li>Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. 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More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis. </p><p>This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. </p><p>The modules are accessible on all devices from PC's to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. 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Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. 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Hiring company
DMS Global
With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. With offices in 9 countries around the world, we believe that local presence is local knowledge.
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Customer Care Diploma Brentwood Open Learning CollegeAED 271
AED 2,738Duração: Upto 200 Hours -
Customer Services Diploma International New Skills AcademyAED 88
AED 1,098Duração: Upto 7 Hours
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