Client Servicing Manager

Voxxy is a full-service Global Influencer Marketing and Social Media Company driving consumer engagement and action through human connections powered by technology. As a results-driven influencer marketing service, backed by analytics and performance, Voxxy helps create digital narratives about people and brands.Founded by media and entertainment entrepreneurs with vast experience in building social media tech, influencer tech, and brand, and content monetization businesses, it offers social-first opportunities that guarantee consumer engagement and response. Since its launch in 2019, it has expanded to 8 countries in the APAC region. Voxxy is one of the fastest-growing agencies in APACVoxxy's services include:Influencer MarketingTalent ManagementBrand Strategy and Creative SolutionsContent Marketing and Content IPsExperiential MarketingSocial Media ManagementResponsibilitiesGain a thorough understanding of the client's brand, business, customers, and competitive landscape to provide strategic guidance for digital marketing initiatives.Lead strategic client engagements, overseeing performance strategy, media planning, account growth, and revenue. Drive internal projects to completion, addressing team challenges. Involved in day-to-day business activities, tracking brand outputs, and developing branding strategies for performance-driven growth.Service brands/clients for all existing deals, overseeing the entire process from the briefing stage to campaign servicing. Focus on expanding client engagement and upscaling all key accounts.  Collaborate with cross-functional teams to ensure client satisfaction through creative ideation and strategy, formalize SOPs covering project scope, cost, and schedule, provide timely project deliverables meeting all client-specified requirements, and effectively manage the entire Client Servicing team handling diverse sector accounts.  Proactively start a sales outreach program to generate new leads by leveraging existing relationships and fostering new business development. Establish and manage a robust pipeline to exceed quarterly revenue targets.  Financial performance of the client cluster - meeting overall revenue targets and ensuring profitability of the cluster. We would need to focus on opportunities for higher-order value-added services. Will be responsible for the leading scope of work & fee/commission negotiations with clients and implementing "smart contracting" practices to ensure we are rightfully compensated for our efforts.QualificationsPossess a minimum of 4 years of experience, with a background in start-ups or agencies, specifically in client servicing, operations, or account management.Demonstrate prior experience in Digital Marketing, with a comprehensive understanding of various media channels such as Google, Social Media, and Programmatic buying.Exhibit strong program management skills, showcasing the ability to oversee end-to-end processes, manage long-term projects, and handle multiple projects concurrently.Display robust solutions, negotiation, and pitching skills, with the capacity to influence and drive initiatives across client organizations.Showcase exceptional problem-solving abilities, analytical skills, and a solid grasp of business concepts.Demonstrate effective communication by articulating thoughts clearly and presenting with a well-defined structure.Exhibit a passion for Digital Marketing, coupled with a profound dedication to customer satisfaction and a love for everything related to the field. PRB