Technical Account Manager
Detalhes do emprego
About AmagiAmagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi enables TV networks and content owners to distribute and monetize their content. Amagi's clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 350+ channels with deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales offices in New York, Los Angeles and London, and operations centre in New Delhi, and an innovation centre in Bangalore. For more information, visit www.amagi.com.The RoleAs a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the client on all technical matters, and you function as an intermediary between the client and the different departments within Amagi.The broadcast, Digital and Linear industries will be your playground, where you can apply your affinity for high-tech, software products. We offer state-of-the-art, global leading software solutions in a fast-changing industry. With thousands of drivers, highly advanced features, and a proven track record, our products offer best-of-breed end-to-end solutions. You can become part of this winning team and apply your skills to further expand our success aroundthe globe.Tasks and ResponsibilitiesManage technical portfolio of various clients (Broadcast, Digital (OTT), Linear)Drive positive relationships with clients at various levelsEnsure client's support tickets are resolved in a fast and professional manner and comply with agreed Service Level AgreementsEnsure all bugs or feature requests are tracked and progressed in a timely manner correctly managing client expectationsBuild strong relationships cross functionally with Product, Engineering, Client SolutionsManage all technical projects carried out with clients from inception to completionPrepare and perform training of clients and colleagues after key deployments and implementationsBuild and document knowledge about client's businessIdentify any training/knowledge needs for clients and colleaguesBe responsible for undertaking project work across the team as required - participation in reference groups, training and testing on new functionalityRequirements3-7 years or equivalent of related customer management experienceExperience of Complex SolutionsTechnically sound in Cloud, Microservices architectureUnderstands SaaS / PaaSProven track record working in a team environmentProven experience of technically managing complex solutions with Tier-1 clientsExcellent account management skills and competencyProfessional and Personal QualificationsExcellent communication skillsExcellent Customer Management & negotiation skillsExcellent leadership skillsUniversity Degree in electrical or computer engineering or Equivalent experienceHighly knowledgeable in Account / Customer ManagementKnowledge of Broadcast, Digital, Linear or SSAI is essential PRB
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
