Desktop Support Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for a Desktop Support Analyst who wants to learn and transform his career. In this role you will:

• Provide Onsite support according to site categorization to provide operational and technical support.
• Troubleshoot and resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
• Excellent IT hardware troubleshooting skills in Windows 10/11 OS
• MS Office, Outlook troubleshooting shooting, and basic networking skills
• Video Conferencing/Projector/basic printer troubleshooting
• Coordinate with the third-party vendors as necessary to keep equipment and software in good working order.
• PC Asset Support: Add, Move, Change, Update, and Reassign laptop/desktop devices
• Manage hard and soft break-fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experience

What do we expect from you?

• Experience with deploying software and Hardware in the end-user computing area
• Experience with troubleshooting and deploying end-user compute including Laptop/ Desktop/Notes/O365/ Hardware/COTS and Mobile applications
• Experience with troubleshooting on Application Support
• Experience with troubleshooting VPN software and Collaboration tools
• Experience with troubleshooting Password Reset tools and Remote Control tools
• Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 10, Windows 11, and MS Office
• Working experience in ServiceNow
• Excellent communication skills (Local language is MUST along with English)
• Knowledge of Service Management / ITIL process

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.
• What do we offer?

TCS Benefits – Brazil:

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!#Buildingonbelief