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Front Desk Supervisor location Farwaniya, Al Farwaniyah, Kuwait category Hotel Waldorf Astoria Kuwait City Full-time HOT0AHHE Posted: Mar 31st 2024 JOB DESCRIPTION A Front Desk Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. As a Front Desk Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Desk Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement Front Desk Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous experience in a customer-focused industry Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous supervisory experience Previous experience in the hotel industry Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent... Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... Location Al-Rai- 5th Ring Road, The Avenues Mall, Kuwait City, Al Ahmadi, Kuwait Category Hotel As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,... Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual... Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel #J-18808-Ljbffr
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A Front Desk Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <br> Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement <br> Front Desk Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: <br> Previous experience in a customer-focused industry Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency <br> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <br> Previous supervisory experience Previous experience in the hotel industry <br> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent... <br> Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al-Rai- 5th Ring Road, The Avenues Mall, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel #J-18808-Ljbffr', 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times of online learning, apply today to easily gain the skills needed to be a successful professional receptionist and gain highly paid employment today. this diploma allows you to enhance your receptionist skills and prove to employers and recruiters that you’re able to provide reception, switchboard and clerical duties to the highest standards.<br /> <br /> Unlike other online training providers, we give you the same experience as same as our class room learners. Our exclusive video of the full class-room training gives you the same experience as same as you are in our class room. As a result you won’t feel that you are distance learners. In addition to that you can develop your receptionist skills specialised in different industry such as hotel front desk and salon beauty, etc. with our study materials.<br /> <br /> The biggest advantage having enrolled with our online training is, you will be given unlimited access to most important materials that develop your skills in Receptionist role. Further our guide in how to face an interview for receptionist job and question and answers will give you a great opportunity to you present yourself very confidently. Having enrolled with online receptionist training you will be most advantageous at your fingertips.<br /> <br /> This online Professional Receptionist Training course is covered 45 guided learning hours.<br /> <strong>Unit 01; Developing Customer Service Skills</strong> <ul> <li>Meeting and Greeting Visitors (Welcoming guests upon arrival and using correct terminology).</li> <li>The role of the Receptionist.</li> <li>Principles to create powerful first impression.</li> <li>Principles to confirm how your message comes across.</li> <li>How can you identify the customer needs?</li> <li>Learning to Listen.</li> <li>Handling difficult customers and difficult situations.</li> <li>Role play sessions (Only for classroom learners).</li> </ul> <strong>Unit 02; Developing Telephone handling and administrative skills</strong> <ul> <li>Practice good telephone skills.</li> <li>Data base Management (Booking/ reservation Procedure).</li> <li>Checking-In and Checking-Out guests using the software (Opera PMS V5 Software).</li> <li>Follow routine administrative procedures.</li> <li>Deal effectively with security and safety issues.</li> <li>Successful meeting and minutes.</li> <li>Meeting and accommodation arrangements.</li> </ul> <strong>Unit 03; Developing Business Communication Skills</strong> <ul> <li>Effective Business Communication (Business Document Production).</li> <li>Develop effective/technical writing skills.</li> <li>CV writing skills; guidance on creating the correct CV and Personal statements.</li> <li>Interview techniques; guidance on how to perform in an interview.</li> <li>Microsoft Word</li> <li>Microsoft Excel</li> <li>Microsoft PowerPoint</li> <li>Microsoft Outlook</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take an online multiple choice assessment test. 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Our exclusive video of the full class-room training gives you the same experience as same as you are in our class room. As a result you won’t feel that you are distance learners. In addition to that you can develop your receptionist skills specialised in different industry such as hotel front desk and salon beauty, etc. with our study materials.<br /> <br /> The biggest advantage having enrolled with our online training is, you will be given unlimited access to most important materials that develop your skills in Receptionist role. Further our guide in how to face an interview for receptionist job and question and answers will give you a great opportunity to you present yourself very confidently. Having enrolled with online receptionist training you will be most advantageous at your fingertips.<br /> <br /> This online Professional Receptionist Training course is covered 45 guided learning hours.<br /> <strong>Unit 01; Developing Customer Service Skills</strong> <ul> <li>Meeting and Greeting Visitors (Welcoming guests upon arrival and using correct terminology).</li> <li>The role of the Receptionist.</li> <li>Principles to create powerful first impression.</li> <li>Principles to confirm how your message comes across.</li> <li>How can you identify the customer needs?</li> <li>Learning to Listen.</li> <li>Handling difficult customers and difficult situations.</li> <li>Role play sessions (Only for classroom learners).</li> </ul> <strong>Unit 02; Developing Telephone handling and administrative skills</strong> <ul> <li>Practice good telephone skills.</li> <li>Data base Management (Booking/ reservation Procedure).</li> <li>Checking-In and Checking-Out guests using the software (Opera PMS V5 Software).</li> <li>Follow routine administrative procedures.</li> <li>Deal effectively with security and safety issues.</li> <li>Successful meeting and minutes.</li> <li>Meeting and accommodation arrangements.</li> </ul> <strong>Unit 03; Developing Business Communication Skills</strong> <ul> <li>Effective Business Communication (Business Document Production).</li> <li>Develop effective/technical writing skills.</li> <li>CV writing skills; guidance on creating the correct CV and Personal statements.</li> <li>Interview techniques; guidance on how to perform in an interview.</li> <li>Microsoft Word</li> <li>Microsoft Excel</li> <li>Microsoft PowerPoint</li> <li>Microsoft Outlook</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take an online multiple choice assessment test. 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You might also choose to go on to specialise as a Medical or Legal Secretary.<br /> <br /> <strong>Course aims</strong><br /> <br /> At Global Edulink, we have developed this course to assist you to update your skills and to improve your ICT, administrative and secretarial skills so that you: <ul> <li>Feel more confident in carrying out your job</li> <li>Carry out your duties as efficiently and effectively as possible</li> <li>Are highly employable (if you are looking for work)</li> <li>Are aiming for a promotion</li> </ul> Crucially, this course will help you to update your standard of computer literacy, which is vital in today’s workplace. 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Leading to a recognised Certificate, this course is ideal for anyone who:<br /> <br /> Would like to work as a Receptionist, Office Administrator or Administrative Assistant<br /> <br /> Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills<br /> Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills<br /> As a distance learning course, this is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.<br /> Successful completion of this course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.<br /> <br /> <strong>Course aims</strong><br /> <br /> At Global Edulink, we have developed this course to assist you to update your skills and to improve your ICT, administrative and secretarial skills so that you: <ul> <li>Feel more confident in carrying out your job</li> <li>Carry out your duties as efficiently and effectively as possible</li> <li>Are highly employable (if you are looking for work)</li> <li>Are aiming for a promotion</li> </ul> Crucially, this course will help you to update your standard of computer literacy, which is vital in today’s workplace. 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We also provide advice on how to prepare for job interviews.<br /> <br /> <strong>Assessment</strong><br /> <br /> At the end of your 25 hours, you will be given an online, multiple-choice assessment, which is marked instantly and automatically so that you do not have to wait to find out whether you have passed or not. Successful completion of the test will earn you a Certificate in Office Administration and Reception.<br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Receptionist,Office Administrator,Administrative Assistant', 'eligibility' => '<br /> You must be at least 17 years old to undertake this qualification and have a basic understanding of English Language, Literacy, Numeracy and ICT. 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A Front Desk Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <br> Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement <br> Front Desk Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: <br> Previous experience in a customer-focused industry Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency <br> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <br> Previous supervisory experience Previous experience in the hotel industry <br> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent... <br> Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al-Rai- 5th Ring Road, The Avenues Mall, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel #J-18808-Ljbffr', 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Hiring company
Hilton
-
Receptionist Diploma Study 365AED 135Duração: Upto 70 Hours
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OFFICE ADMINISTRATION & RECEPTION Global EdulinkAED 135Duração: Upto 40 Hours
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