Inside Sales & Customer Service Manager

Company - Wood Moulding companyRole: Inside Sales & Customer Service ManagerBase: $87,500-90,000+Variable: $22,500-25,000+On Target: $110,000-115,000+Quota: 8.5-9M$ (combo of Rev/Ebidta/MBO's)Reports: 7 (4 ISR's - 3 Sales Support)Mandate75% Inbound (walk-ins, floor management, call-ins, defend/develop)25% Outbound (call outs, prospect, attack/hunt)Inbound KPI's Walk-in time to greet (if ISR's are on phone, you own the floor) Average Revenue per visit. Average Revenuer per inbound call. Upsells, Promotions, Customer Journey, Customer Experience, Customer RetentionOutbound KPI's Call out/email campaign results. $/Call New customer acquisitionsTarget Accounts to attack: Luxury Home Production (3.5 to 5M$ valuation) Influence Architects & Designers General Contractors - Expensive Residential Builders Luxury Renovation builders Home Owners (involved in Project Plans)Team:Inside Sales Representative: Greet/Quote/Close- existing and new customers.Sales Support: Greet/Quote/Close Existing Customers + Order Entry / ETA / Journey.Training Extensive 3 to 6 month product / organisation training. Shadow, Director Sale & Marketing Learn how to Launch, "Take Off" projects. Input ERP System with orders, invoices, BOMLogistics:HQ: MississaugaAudience: General Contractors, Carpenters, Home Owners, Project Managers,ERP System: EPICORWhy new role: Growth - Org plans to double in size in the next 36 monthsProfile Character, Experience, Intelligence, Coachable (in this order) Character: Will Want Desire, Self Awareness, Accountability, Integrity Experience:Sales Management Experience (Fire/Hire/Groom/Grow talent)Experience dealing the audience making decisions.Understanding of Home building needs and process.Sales experience (methodology Sandler/Meddic/Medpic/challenger sales).Hands on Home building experience (nice to have)Hunting skills (account acquisition experience) Intelligence: smart, sharp, bright, analytical, mathematically inclined Coachable: open minded to learn new things Manufacturing,Furniture and Home Furnishings Manufacturing,Wholesale Building Materials