AVP, Site Reliability Engineer, Core Banking Technology, Technology & Operations

Business Function: Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities:

• End to End Handing of Finacle and surrounding Core Banking applications production issues with work ranging from incident analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production, Facilitate / Drive recovery calls for major incidents and coordinate with multiple teams to drive the resolution.
• Application improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
• Ensure timely service restorations within SLA's. Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
• Ensure Preventive and detective measures of the applications are identified and implemented, identify persistent or recurring problems and recommends creative solutions.
• Working in a stretch role to take forward production issues from analysis to production fix/ deployment.
• Follow Production Support Processes and provides input to strengthen the same.
• Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment.
• Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue), Incident escalation and responsible for communications with management
• Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
• Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex incidents.
• Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.
• Manage FINACLE v10 and v11 Core Banking incidents/ enhancements in Payments and interfaces, Loans (Retail and Corporate), Limits, Collaterals, CASA/ TD, WMS modules.
• Analyse incidents in Finacle Wealth management and provide solution/work around for the issues independently.
• Toils automation. Automation of manual activities / processes for Production teams. (Automation experience required)
• Site Reliability Engineering principles implementation. Implements SRE practices in Core Banking.
• Manages the identification and development of monitoring and improvements (process/ systemic) to improve the reliability of Production systems.
• Build automation and Observability tools to detect, troubleshoot and recover systems faster and improve Production systems reliability and resiliency.
• Build predictive tools and solutions using Machine Learning capabilities. Make best use of available logs and instrumentation.
• Strong communications skills and understands and works well within global team, ensures proper handoff of incidents and details.

• An undergraduate degree or higher
• 7 - 14 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle Core Banking Production systems in a multi-country environment
• Sound understanding of RDBMS / Unix / Large banking application
• Must have Good technical and functional knowledge of FINACLE v10 and v11 in Payments and interfaces, Loans (Retail and Corporate), Limits, Collaterals, CASA/ TD, WMS modules.
• Knowledge of Finacle EOD-BOD and batch jobs.
• Managed Open Systems (Eco systems) and multi-countries production environment.
• Good knowledge of production Infrastructure, performance monitoring, fine-tuning and reporting tools
• SRE. Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment. Experience in automating toils and automation solutions.
• Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc)
• Good hands-on experience of AIX/ Linux/ Openshift/ AWS/ PCF/ Kubernetes
• Good hands-on experience of Databases - Oracle/ EDB/ Postgres/ MariaDB
• Good hands-on experience in Java & Spring boot, Python.
• Knowledge of Middleware systems/ Kafka, REDIS.
• Experience in Incident, Change and Problem Management
• Good working experience in Elasticsearch, Logstash, Grafana/ Kibana, AppDynamics etc.
• Production automation (Automation experience required). Automation of manual activities /processes for Production teams. Automation experience using Python is an added advantage.
• Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.