Manager, Customer Info Service, Retail Recon & Investigation Center
Detalhes do emprego
Manager, Customer Info Service, Retail Recon & Investigation Center Posting Date: 30 Mar 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
- Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
- Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
- Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders
- All requests must also be processed in accordance with the Bank's Compliance guidelines
- Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties
- Prepare MIS Reporting and risk related management controls for the Department
- Review and implement process improvements and division automation initiatives
- Leverage on Data Analytics and drive transformation initiatives for the Department/Division
- Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations
- Degree holder in any discipline with minimum of 4 years of working experience in banking industry
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
- Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results
- Possess strong interpersonal skills and display resourcefulness to resolve problems
- Able to participate as a team to achieve goals and outcomes
- Able to contribute independently and be an excellent team player
- Able to deliver and make conscious decisions under pressure
- High level of accuracy and attention to details
- Highly motivated self-starter with personal resilience to perform effectively
- Analytical mindset to process data and implement improvements for the team
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Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Manager, Customer Info Service, Retail Recon & Investigation Center </b> <br> <br> <br> Posting Date: 30 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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Providing effective customer service is possible through understanding consumer motivation which this course can provide you.<br /> This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br /> <br /> <strong>Course Highlights</strong><br /> <br /> The price is for the whole course including final exam – no hidden fees<br /> Accredited Certificate upon successful completion at an additional cost<br /> Efficient exam system with instant results<br /> Track progress within own personal learning portal<br /> 24/7 customer support via live chat<br /> Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Professional Diploma in Customer Service is for you.<br /> We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Customer Service</li> <li>Customer Relationship Management</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Care Manager,Call Center Manager,Customer Care Supervisor', 'eligibility' => null, 'school' => 'Alpha Academy', 'keywords' => 'Customer Service,Customer,Customerservice', 'location' => 'Online', 'duration' => 'Upto 14 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '76530', 'seeder_id' => '14', 'edited_seeder_id' => '14', 'edited_client_id' => '0', 'title' => 'Customer Service - Training', 'external_link' => 'http://www.oxfordhomestudy.com/courses/customer-service-courses-online/customer-service-certificate-online', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => '200 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Oxford Home Study College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '45', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '60', 'nondiscounted_base_price' => '510', 'currency' => 'GBP', 'discount' => '88% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. 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The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.<br /> Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.<br /> The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.<br /> <br /> <strong>Course Syllabus:</strong><br /> Module 1 – The Importance of Customer Service<br /> Module 2 – Identifying Customer Needs<br /> Module 3 – Developing Customer Service Strategies<br /> Module 4 – Maintaining Service Excellence<br /> Module 5 – Training for Customer Service<br /> Unit 6 – Dealing with Difficult Customers<br /> <br /> This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Team Leader,Customer Service,Manager Customer Service', 'eligibility' => 'There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.', 'school' => 'Oxford Home Study College', 'keywords' => 'Customer Service,Customer,Customer Experience', 'location' => 'Online', 'duration' => '200 Hours', 'timing' => null, 'cost' => null, 'discount' => '88% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42918119', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Manager, Customer Info Service, Retail Recon & Investigation Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Manager, Customer Info Service, Retail Recon & Investigation Center </b> <br> <br> <br> Posting Date: 30 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate </li> <li> Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing </li> <li> Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team. </li> <li> Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders </li> <li> All requests must also be processed in accordance with the Bank's Compliance guidelines </li> <li> Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties </li> <li> Prepare MIS Reporting and risk related management controls for the Department </li> <li> Review and implement process improvements and division automation initiatives </li> <li> Leverage on Data Analytics and drive transformation initiatives for the Department/Division </li> <li> Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations </li></ul> <b> Job Requirements </b> <ul> <li> Degree holder in any discipline with minimum of 4 years of working experience in banking industry </li> <li> Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage </li> <li> Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results </li> <li> Possess strong interpersonal skills and display resourcefulness to resolve problems </li> <li> Able to participate as a team to achieve goals and outcomes </li> <li> Able to contribute independently and be an excellent team player </li> <li> Able to deliver and make conscious decisions under pressure </li> <li> High level of accuracy and attention to details </li> <li> Highly motivated self-starter with personal resilience to perform effectively </li> <li> Analytical mindset to process data and implement improvements for the team </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. <br> <br> <br> Apply now and make a difference. <br> <br> <br> <br> <b> Competencies </b> <br> <br> <br>1. Strategise <br>2. Engage <br>3. Execute <br>4. Develop <br>5. Skills <br>6. 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Hiring company
United Overseas Bank
-
Professional Diploma in Customer Service Alpha AcademyAED 92
AED 955Duração: Upto 14 Hours -
Customer Service - Training Oxford Home Study CollegeAED 207
AED 1,873Duração: 200 Hours
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