Manager, Customer Info Service, Retail Recon & Investigation Center
Detalhes do emprego
Manager, Customer Info Service, Retail Recon & Investigation Center Posting Date: 30 Mar 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
- Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
- Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
- Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders
- All requests must also be processed in accordance with the Bank's Compliance guidelines
- Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties
- Prepare MIS Reporting and risk related management controls for the Department
- Review and implement process improvements and division automation initiatives
- Leverage on Data Analytics and drive transformation initiatives for the Department/Division
- Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations
- Degree holder in any discipline with minimum of 4 years of working experience in banking industry
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
- Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results
- Possess strong interpersonal skills and display resourcefulness to resolve problems
- Able to participate as a team to achieve goals and outcomes
- Able to contribute independently and be an excellent team player
- Able to deliver and make conscious decisions under pressure
- High level of accuracy and attention to details
- Highly motivated self-starter with personal resilience to perform effectively
- Analytical mindset to process data and implement improvements for the team
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12152', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => 'pt/', 'langUrl' => 'https://jobs.laimoon.com/pt/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'pt', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/pt/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '42917911', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Manager, Customer Info Service, Retail Recon & Investigation Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Manager, Customer Info Service, Retail Recon & Investigation Center </b> <br> <br> <br> Posting Date: 30 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate </li> <li> Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing </li> <li> Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team. </li> <li> Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders </li> <li> All requests must also be processed in accordance with the Bank's Compliance guidelines </li> <li> Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties </li> <li> Prepare MIS Reporting and risk related management controls for the Department </li> <li> Review and implement process improvements and division automation initiatives </li> <li> Leverage on Data Analytics and drive transformation initiatives for the Department/Division </li> <li> Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations </li></ul> <b> Job Requirements </b> <ul> <li> Degree holder in any discipline with minimum of 4 years of working experience in banking industry </li> <li> Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage </li> <li> Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results </li> <li> Possess strong interpersonal skills and display resourcefulness to resolve problems </li> <li> Able to participate as a team to achieve goals and outcomes </li> <li> Able to contribute independently and be an excellent team player </li> <li> Able to deliver and make conscious decisions under pressure </li> <li> High level of accuracy and attention to details </li> <li> Highly motivated self-starter with personal resilience to perform effectively </li> <li> Analytical mindset to process data and implement improvements for the team </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. <br> <br> <br> Apply now and make a difference. <br> <br> <br> <br> <b> Competencies </b> <br> <br> <br>1. Strategise <br>2. Engage <br>3. Execute <br>4. Develop <br>5. Skills <br>6. Experience <br> <br> <br>', 'course_qualifications' => null, 'global_location_id' => '192', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '42801', 'company_name' => 'United Overseas Bank', 'external_apply_url' => 'https://sg.jooble.org/external/5040750694618715773?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sg&extra_ars_request_id=326412475b0a3384a00447597761b7c9', 'external_short_url' => '5040750694618715773', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-17 03:03:24', 'published' => '2024-04-17 03:03:24', 'closed_time' => null, 'updated' => '2024-04-17 03:03:24', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '192', 'display_name' => 'Singapore', 'name_ar' => null, 'country_id' => '188', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '42801', 'name' => 'United Overseas Bank', 'website' => 'http://www.uobgroup.com', 'verified' => '0', 'photo' => 'United_Overseas_Bank_035deb90-edae-11e9-8545-83e7b064e289.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Manager, ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12152', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Manager, ', 'renderSchema' => 'yes', 'title_for_layout' => 'Manager, Customer Info Service, Retail Recon & Investigation Center jobs in United Overseas Bank in Singapore.', 'page_description' => 'Apply to Manager, Customer Info Service, Retail Recon & Investigation Center jobs in United Overseas Bank in Singapore.Find similar vacancies, jobs and salary information in Singapore.', 'locationForTitle' => 'Singapore', 'currentJobCity' => array( 'id' => '192', 'display_name' => 'Singapore', 'name_ar' => null, 'country_id' => '188', 'Country' => array( 'name' => 'Singapore', 'id' => '188', 'slug' => 'singapore', 'code' => 'SG' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '18578', 'title' => 'United Overseas Bank', 'slug' => 'united-overseas-bank' ), 'CompanyPageTranslation' => array( 'id' => null, 'company_page_id' => null, 'title' => null, 'slug' => null, 'summary' => null, 'description' => null, 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'company_matching_keywords' => null, 'draft' => null, 'lang_code' => null ) ), 'location' => 'Singapore', 'breadCrumbs' => array( 'Job Details' => '' ), 'relCourseBanner' => array( 'relatedUrl' => 'https://courses.laimoon.com/pt/uae/client-care-and-customer-service/customer-service', 'title' => 'SAC', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/pt/online/client-care-and-customer-service/customer-service' ), 'published' => '2024-04-17 03:03:24', 'daysleft' => (float) 14, 'isLoggedIn' => false, 'facebookSession' => null, 'fbConfig' => array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ), 'linkedInConfig' => array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ), 'criticalCSSes' => array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ), 'basicProfileIncomplete' => true ) $uaPopup = '' $Urls = array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ) $availLocations = array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12152', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = 'pt/' $langUrl = 'https://jobs.laimoon.com/pt/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'pt' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/pt/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '96754', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '8101', 'title' => 'Customer Service ', 'external_link' => 'https://www.study365.co.uk/course/customer-service-course-online/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 38 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Study 365', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '24', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '31', 'nondiscounted_base_price' => '0', 'currency' => 'GBP', 'discount' => '85% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => 'This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Study365, as the provider of leading training courses in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties of the highest standard.<br /> <br /> This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. CUSTOMER SERVICE PRINCIPLES</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. CUSTOMER SERVICE ESSENTIALS</strong> <ul> <li>Customer Service Essentials</li> </ul> <strong>3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES</strong> <ul> <li>Setting Customer Service Goals & Objectives</li> </ul> <strong>4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE</strong> <ul> <li>Communication Skills for Customer Service</li> </ul> <strong>5. CUSTOMER SERVICE TECHNIQUES</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. HOW TO MANAGE CUSTOMER SERVICE TEAM</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> </ul> <ul> <li>What is Good Customer Service</li> </ul> <strong>7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP</strong> <ul> <li>Improving Your Customer Service Leadership</li> </ul> <strong>8. LEADING CUSTOMER SERVICE TEAM</strong> <ul> <li>Leading Customer Service Team</li> </ul> <strong>9. TEAM WORKING AND TEAM BUILDING</strong> <ul> <li>Team Working and Team Building</li> </ul> <strong>10. HANDLING CUSTOMER COMPLAINS</strong> <ul> <li>Handling Customer Complains</li> </ul> <strong>11. HOW TO WORK WITH UNHAPPY CUSTOMERS</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. HOW TO GAIN BACK LOST CUSTOMERS</strong> <ul> <li>How to Gain Back Lost Customers</li> </ul> <strong>13. TELEPHONE TECHNIQUES</strong> <ul> <li>Telephone Techniques</li> </ul> <strong>14. TELEPHONE ETIQUETTE</strong> <ul> <li>Telephone Etiquette</li> </ul> <strong>15. TELEPHONE CUSTOMER SERVICE</strong> <ul> <li>Telephone Customer Service</li> </ul> <strong>16. POWER OF TELEPHONE COURTESY</strong> <ul> <li>Power of Telephone Courtesy</li> </ul> <strong>17. INTERNAL CUSTOMER SERVICE</strong> <ul> <li>Internal Customer Service</li> </ul> <strong>18. CUSTOMER SERVICE AT CALL CENTRES</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.<br /> <br /> <strong>Certification:</strong><br /> <br /> Successful candidates will be awarded a certificate for Customer Service Training.<br /> <br /> <strong>Why Choose Us?</strong> <ul> <li>Our courses represent outstanding value for money</li> <li>High quality e-learning study materials and mock exams.</li> <li>Each course is designed by industry experts, using an innovative interactive learning approach.</li> <li>Includes step-by-step guided videos tutorials.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>24/7 Access to the Online Learning Portal.</li> <li>Anytime & Anywhere Learning.</li> <li>Recognised Accredited Qualification.</li> <li>Access Course Content on Mobile, Tablet or Desktop.</li> <li>Study in a user friendly, advanced online learning platform.</li> <li>Excellent customer service and administrative support.</li> </ul> <br /> ', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => '<ul> <li>Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.</li> </ul> ', 'about_school' => '', 'keywords' => '', 'job_matching_keywords' => null, 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => null, 'career_opportunity' => null, 'targetted_roles' => null, 'targetted_industries' => null, 'targetted_locations' => null, 'gender' => '0', 'targetted_course_categories' => '215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '7661', 'trainer_ids' => '', 'created' => '2018-05-02 15:30:51', 'updated' => '2024-03-14 14:17:45', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@study365.co.uk', 'cc_emails' => null, 'phone_number' => null, 'pri_line_number' => null, 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider', 'slug' => 'upto-thirty-eight-hours-customer-service-study-365', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => null, 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD,iAP', 'invoice_type' => 'Free', 'payment_mode' => 'free', 'invoice_value' => '5', 'invoice_click_value' => '0.1', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Full Time', 'study_timings' => '1', 'language_program_covers' => null, 'language_program_level' => null, 'language_program_type' => null, 'language_study_mode' => null, 'badge_url' => null, 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Hotel Manager,Customer Service Team Leader,Sales Manager', 'rank' => '{"default":8,"uae_rank":8,"saudi_arabia_rank":8,"oman_rank":8,"singapore_rank":8,"jordan_rank":8}', 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"127950_en_c":350000000,"127985_en_c":350000000,"124797_en_c":350000000,"65699_ar_c":350000000,"341_ar_c":350000000,"65084_ar_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '1', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99612892', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '7661', 'name' => 'Study 365', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'study-365', 'location' => null, 'customer_name' => 'Rushan Arachchige', 'seeder_id' => '43', 'phone_number' => '2038749355', 'pri_line_number' => '', 'address_street' => 'New Broad Street House, 35 New Broad Street', 'address_building' => '', 'address_city' => 'London EC2M 1NH', 'address_country' => 'United Kingdom', 'addresss' => 'New Broad Street House, 35 New Broad Street, London EC2M 1NH, United Kingdom', 'invoice_email' => 'info@study365.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '50', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1511963512-Study365 - Logo.jpg', 'logo_size' => '{"width":2300,"height":1150}', 'description' => 'Study 365 is an online course provider, offering more than 400 courses to students across the globe. We have built a solid reputation which has elevated us to become one of the most trusted and reliable course providers in the online learning marketplace. With over 100,000 students on our books, we’re the preferred choice for many online learners.', 'website' => 'http://www.study365.co.uk/', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => 'opt_content_1528981057-8-06-14 at 4.58.37 PM.png', 'video_embed_code' => '<iframe src="https://player.vimeo.com/video/233853493" width="640" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe> <p><a href="https://vimeo.com/233853493">Study 365</a> from <a href="https://vimeo.com/study365">Study 365</a> on <a href="https://vimeo.com">Vimeo</a>.</p>', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@study365.co.uk', 'contact_phone_number' => '+44 2038749355', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => 'No', 'instant_callback_disabled' => '1', 'show_map' => '1', 'same_place' => '0', 'tier' => 'tier2', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2017-11-29 17:46:59', 'modified' => '2021-10-11 17:49:04', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Received', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2018-07-31 18:51:47', 'profile_completed_time' => '2017-11-29 17:51:53', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => null, 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '0', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '1', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1534499488_study365.png', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":250946,"r_84":502,"r_777":502,"r_82":502,"r_401":502,"r_89":502,"r_229":502,"r_174":502,"r_80":502,"r_114":502,"r_610":502,"r_66":502,"r_614":502,"r_17":502,"r_357":502,"r_615":502,"r_86":502,"r_193":502,"r_79":502,"r_95":502,"r_762":502,"r_374":502,"r_682":502,"r_636":502,"r_173":502,"r_88":502,"r_215":502,"r_388":502,"r_113":502,"r_809":502,"r_255":502,"r_254":502,"r_253":502,"r_743":502,"r_738":502,"r_387":502,"r_12":502,"r_231":502,"r_230":502,"r_656":502,"r_97":502,"r_843":502,"r_10":502,"r_528":502,"r_931":502,"r_112":502,"r_111":502,"r_609":502,"r_419":502,"r_589":502,"r_599":502,"r_940":502,"r_9":502,"r_323":502,"r_14":502,"r_953":502,"r_332":502,"r_432":502,"r_517":502,"r_600":502,"r_94":502,"r_541":502,"r_236":502,"r_657":502,"r_266":502,"r_148":502,"r_188":502,"r_403":502,"r_765":502,"r_81":502,"r_308":502,"r_836":502,"r_126":502,"r_382":502,"r_745":502,"r_639":502,"r_749":502,"r_751":502,"r_142":502,"r_143":502,"r_887":502,"r_888":502,"r_694":502,"r_352":502,"r_351":502,"r_83":502,"r_169":502,"r_690":502,"r_757":502,"r_29":502,"r_591":502,"r_731":502,"r_98":502,"r_128":502,"r_383":502,"r_209":502,"r_521":502,"r_832":502,"r_834":502,"r_747":502,"r_151":502,"r_926":502,"r_755":502,"r_120":502,"r_145":502,"r_704":502,"r_583":502,"r_146":502,"r_398":502,"r_149":502,"r_394":502,"r_397":502,"r_395":502,"r_312":502,"r_750":502,"r_393":502,"r_197":502,"r_717":502,"r_511":502,"r_645":502,"r_587":502,"r_872":502,"r_701":502,"r_588":502,"r_125":502,"r_720":502,"r_703":502,"r_592":502,"r_869":502,"r_613":502,"r_952":502,"r_718":502,"r_748":502,"r_914":502,"r_753":502,"r_759":502,"r_527":502,"r_847":502,"r_660":502,"r_404":502,"r_658":502,"r_436":502,"r_530":502,"r_317":502,"r_723":502,"r_315":502,"r_797":502,"r_194":502,"r_596":502,"r_629":502,"r_846":502,"r_216":502,"r_27":502,"r_433":502,"r_807":502,"r_420":502,"r_124":502,"r_785":502,"r_190":502,"r_192":502,"r_324":502,"r_631":502,"r_20":502,"r_161":502,"r_165":502,"r_166":502,"r_647":502,"r_848":502,"r_507":502,"r_508":502,"r_956":502,"r_233":502,"r_232":502,"r_779":502,"r_705":502,"r_354":502,"r_870":502,"r_418":502,"r_845":502,"r_121":502,"r_849":502,"r_673":502,"r_322":502,"r_948":502,"r_726":502,"r_867":502,"r_327":502,"r_441":502,"r_314":502,"r_686":502,"r_400":502,"r_760":502,"r_653":502,"r_652":502,"r_691":502,"r_538":502,"r_877":502,"r_399":502,"r_695":502,"r_396":502,"r_826":502,"r_141":502,"r_954":502,"r_915":502,"r_91":502,"r_259":502,"r_780":502,"r_725":502,"r_959":502,"r_839":502,"r_841":502,"r_542":502,"r_226":502,"r_440":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '175328', 'course_id' => '96754', 'title' => 'Customer Service ', 'slug' => 'upto-thirty-eight-hours-customer-service-study-365', 'external_link' => 'https://www.study365.co.uk/course/customer-service-course-online/', 'summary' => 'This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Study365, as the provider of leading training courses in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties of the highest standard.<br /> <br /> This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. CUSTOMER SERVICE PRINCIPLES</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. CUSTOMER SERVICE ESSENTIALS</strong> <ul> <li>Customer Service Essentials</li> </ul> <strong>3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES</strong> <ul> <li>Setting Customer Service Goals & Objectives</li> </ul> <strong>4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE</strong> <ul> <li>Communication Skills for Customer Service</li> </ul> <strong>5. CUSTOMER SERVICE TECHNIQUES</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. HOW TO MANAGE CUSTOMER SERVICE TEAM</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> </ul> <ul> <li>What is Good Customer Service</li> </ul> <strong>7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP</strong> <ul> <li>Improving Your Customer Service Leadership</li> </ul> <strong>8. LEADING CUSTOMER SERVICE TEAM</strong> <ul> <li>Leading Customer Service Team</li> </ul> <strong>9. TEAM WORKING AND TEAM BUILDING</strong> <ul> <li>Team Working and Team Building</li> </ul> <strong>10. HANDLING CUSTOMER COMPLAINS</strong> <ul> <li>Handling Customer Complains</li> </ul> <strong>11. HOW TO WORK WITH UNHAPPY CUSTOMERS</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. HOW TO GAIN BACK LOST CUSTOMERS</strong> <ul> <li>How to Gain Back Lost Customers</li> </ul> <strong>13. TELEPHONE TECHNIQUES</strong> <ul> <li>Telephone Techniques</li> </ul> <strong>14. TELEPHONE ETIQUETTE</strong> <ul> <li>Telephone Etiquette</li> </ul> <strong>15. TELEPHONE CUSTOMER SERVICE</strong> <ul> <li>Telephone Customer Service</li> </ul> <strong>16. POWER OF TELEPHONE COURTESY</strong> <ul> <li>Power of Telephone Courtesy</li> </ul> <strong>17. INTERNAL CUSTOMER SERVICE</strong> <ul> <li>Internal Customer Service</li> </ul> <strong>18. CUSTOMER SERVICE AT CALL CENTRES</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.<br /> <br /> <strong>Certification:</strong><br /> <br /> Successful candidates will be awarded a certificate for Customer Service Training.<br /> <br /> <strong>Why Choose Us?</strong> <ul> <li>Our courses represent outstanding value for money</li> <li>High quality e-learning study materials and mock exams.</li> <li>Each course is designed by industry experts, using an innovative interactive learning approach.</li> <li>Includes step-by-step guided videos tutorials.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>24/7 Access to the Online Learning Portal.</li> <li>Anytime & Anywhere Learning.</li> <li>Recognised Accredited Qualification.</li> <li>Access Course Content on Mobile, Tablet or Desktop.</li> <li>Study in a user friendly, advanced online learning platform.</li> <li>Excellent customer service and administrative support.</li> </ul> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Hotel Manager,Customer Service Team Leader,Sales Manager', 'eligibility' => '<ul> <li>Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.</li> </ul> ', 'school' => 'Study 365', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 38 Hours', 'timing' => null, 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '78483', 'seeder_id' => '0', 'edited_seeder_id' => '0', 'edited_client_id' => '8080', 'title' => 'Diploma in Customer Service', 'external_link' => 'https://www.globaledulink.co.uk/course/diploma-in-customer-service-online/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 12 Months', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Global Edulink', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '39', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '49', 'nondiscounted_base_price' => '0', 'currency' => 'GBP', 'discount' => '85% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => '<strong>Course overview</strong><br /> <br /> Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.<br /> <br /> The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong>1. Customer service principles</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. Customer service essentials</strong><br /> <br /> <strong>3. Setting customer service goals & objectives</strong><br /> <br /> <strong>4. Communication skills for customer service</strong><br /> <br /> <strong>5. Customer service techniques</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. How to manage customer service team</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> <li>What is Good Customer Service</li> </ul> <strong>7. Improving your customer service leadership</strong><br /> <br /> <strong>8. Leading customer service team</strong><br /> <br /> <strong>9. Team working and team building</strong><br /> <br /> <strong>10. Handling customer complains</strong><br /> <br /> <strong>11. How to work with unhappy customers</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. How to gain back lost customers</strong><br /> <br /> <strong>13. Telephone techniques</strong><br /> <br /> <strong>14. Telephone etiquette</strong><br /> <br /> <strong>15. Telephone customer service</strong><br /> <br /> <strong>16. Power of telephone courtesy</strong><br /> <br /> <strong>17. Internal customer service</strong><br /> <br /> <strong>18. Customer service at call centres</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>19. Social intelligence</strong><br /> <br /> <strong>20. Negotiation skills</strong><br /> <br /> <strong>21. Time management</strong><br /> <br /> <strong>22. Work life balance</strong><br /> <br /> <strong>23. Stress management at workplace</strong><br /> <br /> <strong>24. Safety in the work place</strong><br /> <br /> <strong>Benefits you will gain:</strong> <ul> <li>High-quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>The benefit of applying for NUS extra Discount Card.</li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => '<ul> <li>This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.</li> <li>Learners should be ages 16 or over to undertake the qualification.</li> <li>Good understanding of English language, literacy, numeracy and ICT are required to attend this course.</li> </ul> ', 'about_school' => '', 'keywords' => 'Laimoon,Customer Relations Advisor', 'job_matching_keywords' => null, 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => null, 'career_opportunity' => null, 'targetted_roles' => null, 'targetted_industries' => null, 'targetted_locations' => null, 'gender' => '0', 'targetted_course_categories' => '215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '7646', 'trainer_ids' => '', 'created' => '2017-12-08 14:39:56', 'updated' => '2024-03-27 12:10:25', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@globaledulink.co.uk', 'cc_emails' => null, 'phone_number' => null, 'pri_line_number' => null, 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider', 'slug' => 'upto-twelve-months-part-time-diploma-in-customer-service-global-edulink', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => null, 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD,iAP', 'invoice_type' => 'Free', 'payment_mode' => 'free', 'invoice_value' => '5', 'invoice_click_value' => '0.1', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => null, 'language_program_level' => null, 'language_program_type' => null, 'language_study_mode' => null, 'badge_url' => null, 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Contract Centre Supervisor,Hotel Manager,Sales Manager', 'rank' => '{"default":8,"uae_rank":8,"saudi_arabia_rank":8,"oman_rank":8,"singapore_rank":8,"jordan_rank":8}', 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"127950_en_c":350000000,"124797_en_c":350000000,"127985_en_c":350000000,"65699_ar_c":350000000,"5028_en_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '1', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99553169', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '7646', 'name' => 'Global Edulink', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'global-edulink', 'location' => null, 'customer_name' => 'Rushan Arachchige', 'seeder_id' => '43', 'phone_number' => '2034097966', 'pri_line_number' => '', 'address_street' => ' CityPoint, 1 Ropemaker Street,', 'address_building' => '', 'address_city' => 'London, EC2Y 9HU.', 'address_country' => 'United Kingdom', 'addresss' => ' CityPoint, 1 Ropemaker Street,, London, EC2Y 9HU., United Kingdom', 'invoice_email' => 'info@globaledulink.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '50', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1578472083-go (White Background).jpg', 'logo_size' => '{"width":3461,"height":1200}', 'description' => 'Global Edulink is a leading online learning and training provider. We believe that everyone should have the opportunity to learn, no matter what their situation, which is why we strive to keep our resources cutting edge and easy-to-understand.<br /> <br /> Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.<br /> <br /> Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.<br /> ', 'website' => 'http://www.globaledulink.co.uk', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => 'opt_content_1528980709-8-06-14 at 4.52.50 PM.png', 'video_embed_code' => '<iframe width="854" height="480" src="https://www.youtube.com/embed/bn_ZJ_0B2jM" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@globaledulink.co.uk', 'contact_phone_number' => '+44 2034097966', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"3";s:7:"dec_avg";d:3;s:9:"whole_avg";d:3;}}', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => null, 'instant_callback_disabled' => '1', 'show_map' => '1', 'same_place' => '0', 'tier' => 'tier2', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2017-11-24 20:50:10', 'modified' => '2022-09-05 13:45:10', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Received', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2018-08-17 18:12:33', 'profile_completed_time' => '2017-11-24 20:57:46', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => null, 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '0', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '1', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1662371099_Sample_Cer.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":135785,"r_84":502,"r_174":502,"r_777":502,"r_82":502,"r_401":502,"r_89":502,"r_229":502,"r_80":502,"r_114":502,"r_610":502,"r_615":502,"r_609":502,"r_66":502,"r_614":502,"r_805":502,"r_79":502,"r_374":502,"r_682":502,"r_636":502,"r_88":502,"r_215":502,"r_17":502,"r_357":502,"r_86":502,"r_388":502,"r_221":502,"r_81":502,"r_382":502,"r_592":502,"r_541":502,"r_193":502,"r_95":502,"r_762":502,"r_656":502,"r_85":502,"r_180":502,"r_113":502,"r_809":502,"r_255":502,"r_808":502,"r_253":502,"r_254":502,"r_389":502,"r_618":502,"r_593":502,"r_599":502,"r_738":502,"r_743":502,"r_387":502,"r_12":502,"r_231":502,"r_10":502,"r_528":502,"r_931":502,"r_527":502,"r_843":502,"r_111":502,"r_112":502,"r_122":502,"r_823":502,"r_912":502,"r_149":502,"r_83":502,"r_167":502,"r_657":502,"r_237":502,"r_236":502,"r_168":502,"r_256":502,"r_739":502,"r_312":502,"r_511":502,"r_588":502,"r_332":502,"r_313":502,"r_439":502,"r_385":502,"r_811":502,"r_183":502,"r_227":502,"r_329":502,"r_225":502,"r_944":502,"r_223":502,"r_169":502,"r_597":502,"r_526":502,"r_818":502,"r_884":502,"r_268":502,"r_269":502,"r_27":502,"r_830":502,"r_531":502,"r_794":502,"r_347":502,"r_755":502,"r_780":502,"r_779":502,"r_524":502,"r_148":502,"r_94":502,"r_419":502,"r_589":502,"r_847":502,"r_725":502,"r_840":502,"r_125":502,"r_226":502,"r_391":502,"r_15":502,"r_207":502,"r_652":502,"r_694":502,"r_270":502,"r_760":502,"r_507":502,"r_508":502,"r_403":502,"r_204":502,"r_272":502,"r_515":502,"r_519":502,"r_97":502,"r_918":502,"r_195":502,"r_432":502,"r_142":502,"r_691":502,"r_393":502,"r_722":502,"r_398":502,"r_872":502,"r_394":502,"r_395":502,"r_400":502,"r_887":502,"r_196":502,"r_194":502,"r_345":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '174668', 'course_id' => '78483', 'title' => 'Diploma in Customer Service', 'slug' => 'upto-twelve-months-part-time-diploma-in-customer-service-global-edulink', 'external_link' => 'https://www.globaledulink.co.uk/course/diploma-in-customer-service-online/', 'summary' => '<strong>Course overview</strong><br /> <br /> Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.<br /> <br /> The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong>1. Customer service principles</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. Customer service essentials</strong><br /> <br /> <strong>3. Setting customer service goals & objectives</strong><br /> <br /> <strong>4. Communication skills for customer service</strong><br /> <br /> <strong>5. Customer service techniques</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. How to manage customer service team</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> <li>What is Good Customer Service</li> </ul> <strong>7. Improving your customer service leadership</strong><br /> <br /> <strong>8. Leading customer service team</strong><br /> <br /> <strong>9. Team working and team building</strong><br /> <br /> <strong>10. Handling customer complains</strong><br /> <br /> <strong>11. How to work with unhappy customers</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. How to gain back lost customers</strong><br /> <br /> <strong>13. Telephone techniques</strong><br /> <br /> <strong>14. Telephone etiquette</strong><br /> <br /> <strong>15. Telephone customer service</strong><br /> <br /> <strong>16. Power of telephone courtesy</strong><br /> <br /> <strong>17. Internal customer service</strong><br /> <br /> <strong>18. Customer service at call centres</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>19. Social intelligence</strong><br /> <br /> <strong>20. Negotiation skills</strong><br /> <br /> <strong>21. Time management</strong><br /> <br /> <strong>22. Work life balance</strong><br /> <br /> <strong>23. Stress management at workplace</strong><br /> <br /> <strong>24. Safety in the work place</strong><br /> <br /> <strong>Benefits you will gain:</strong> <ul> <li>High-quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>The benefit of applying for NUS extra Discount Card.</li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Contract Centre Supervisor,Hotel Manager,Sales Manager', 'eligibility' => '<ul> <li>This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.</li> <li>Learners should be ages 16 or over to undertake the qualification.</li> <li>Good understanding of English language, literacy, numeracy and ICT are required to attend this course.</li> </ul> ', 'school' => 'Global Edulink', 'keywords' => 'Laimoon,Customer Relations Advisor', 'location' => 'Online', 'duration' => 'Upto 12 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '42917911', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Manager, Customer Info Service, Retail Recon & Investigation Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Manager, Customer Info Service, Retail Recon & Investigation Center </b> <br> <br> <br> Posting Date: 30 Mar 2024 <br> <br> <br> Location: <br> Singapore (City Area), SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate </li> <li> Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing </li> <li> Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team. </li> <li> Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders </li> <li> All requests must also be processed in accordance with the Bank's Compliance guidelines </li> <li> Assist to conduct review and distribute Bank's Authorized Signatories to other financial institutions and related parties </li> <li> Prepare MIS Reporting and risk related management controls for the Department </li> <li> Review and implement process improvements and division automation initiatives </li> <li> Leverage on Data Analytics and drive transformation initiatives for the Department/Division </li> <li> Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations </li></ul> <b> Job Requirements </b> <ul> <li> Degree holder in any discipline with minimum of 4 years of working experience in banking industry </li> <li> Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage </li> <li> Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results </li> <li> Possess strong interpersonal skills and display resourcefulness to resolve problems </li> <li> Able to participate as a team to achieve goals and outcomes </li> <li> Able to contribute independently and be an excellent team player </li> <li> Able to deliver and make conscious decisions under pressure </li> <li> High level of accuracy and attention to details </li> <li> Highly motivated self-starter with personal resilience to perform effectively </li> <li> Analytical mindset to process data and implement improvements for the team </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. <br> <br> <br> Apply now and make a difference. <br> <br> <br> <br> <b> Competencies </b> <br> <br> <br>1. Strategise <br>2. Engage <br>3. Execute <br>4. Develop <br>5. Skills <br>6. Experience <br> <br> <br>', 'course_qualifications' => null, 'global_location_id' => '192', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '42801', 'company_name' => 'United Overseas Bank', 'external_apply_url' => 'https://sg.jooble.org/external/5040750694618715773?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sg&extra_ars_request_id=326412475b0a3384a00447597761b7c9', 'external_short_url' => '5040750694618715773', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-17 03:03:24', 'published' => '2024-04-17 03:03:24', 'closed_time' => null, 'updated' => '2024-04-17 03:03:24', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '192', 'display_name' => 'Singapore', 'name_ar' => null, 'country_id' => '188', 'Country' => array( 'name' => 'Singapore', 'id' => '188', 'slug' => 'singapore', 'code' => 'SG' ) ), 'Company' => array( 'id' => '42801', 'name' => 'United Overseas Bank', 'website' => 'http://www.uobgroup.com', 'verified' => '0', 'photo' => 'United_Overseas_Bank_035deb90-edae-11e9-8545-83e7b064e289.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Manager, ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12152', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Manager, ' $renderSchema = 'yes' $title_for_layout = 'Manager, Customer Info Service, Retail Recon & Investigation Center jobs in United Overseas Bank in Singapore.' $page_description = 'Apply to Manager, Customer Info Service, Retail Recon & Investigation Center jobs in United Overseas Bank in Singapore.Find similar vacancies, jobs and salary information in Singapore.' $locationForTitle = 'Singapore' $currentJobCity = array( 'id' => '192', 'display_name' => 'Singapore', 'name_ar' => null, 'country_id' => '188', 'Country' => array( 'name' => 'Singapore', 'id' => '188', 'slug' => 'singapore', 'code' => 'SG' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '18578', 'title' => 'United Overseas Bank', 'slug' => 'united-overseas-bank' ), 'CompanyPageTranslation' => array( 'id' => null, 'company_page_id' => null, 'title' => null, 'slug' => null, 'summary' => null, 'description' => null, 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'company_matching_keywords' => null, 'draft' => null, 'lang_code' => null ) ) $location = 'Singapore' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/pt/uae/client-care-and-customer-service/customer-service', 'title' => 'SAC', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/pt/online/client-care-and-customer-service/customer-service' ) $published = '2024-04-17 03:03:24' $daysleft = (float) 14 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/pt/singapore/Manager, ' $csaKeywords = array( (int) 0 => 'Manager, Customer Info Service, Retail Recon & Investigation Center' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'singapore' $jobLocName = 'Singapore' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/42917911' $companyName = ' at United Overseas Bank' $twitterText = 'Hiring now! Manager, Customer Info Service, Retail Recon & Investigation Center at United Overseas Bank. Please apply or share https://jobs.laimoon.com/jobs/externalview/42917911' $emailText = 'Hiring now! Manager, Customer Info Service, Retail Recon & Investigation Center at United Overseas Bank. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/42917911' $sCompanyName = false $csaSearchKey = 'Manager, Customer Info Service, Retail Recon & Investigation Center' $jobDetails = 'detalhes do emprego' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'United Overseas Bank'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
United Overseas Bank
-
Customer Service Study 365AED 110Duração: Upto 38 Hours
-
Diploma in Customer Service Global EdulinkAED 179Duração: Upto 12 Months
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://sg.jooble.org/external/5040750694618715773?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sg&extra_ars_request_id=326412475b0a3384a00447597761b7c9