Customer Service Representative (Teega Assistant)

ABOUT THE ROLE A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.   ABOUT IPRICE iPrice is the place price-conscious shoppers go to find the best deals online. We do this by sorting through billions of offers from e-commerce platforms to identify the cheapest trustworthy offers. Our website is trusted by 20 million users every month and is one of the top 5 e-commerce destinations, by traffic numbers, in Asia Pacific.   Why join us? Surround yourself with a dynamic culture and people who are inclusive, fun, courageous, open to feedback and constantly looking for ways to improve themselves:

• Collaborate on solving the Biggest Challenges in Ecommerce
• Immerse yourself in a Multicultural Organization at the Centre of SEA
• Accelerate your Personal Growth and Career

  As a Customer Service Representative, your focus will be to take ownership on managing customer’s inquiries, feedback & generate sales leads.   RESPONSIBILITIES

• Manage large amounts of incoming chats
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives promptly.
• Actively keeping records for chats summary.
• Follow communication procedures, guidelines and policies

  REQUIREMENTS

• Must be fluent in English & Mandarin (written & spoken).
• Able to work in shifts, weekends and public holidays.
• Able to work in a fast-paced environment and adaptable to change .
• Detail-oriented and self-motivated .
• Good team player   that thrives in a communicative, feedback driven environment

  BENEFITS

• Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
• Adaptable working approach
• Additional Office perks (claimable grab rides in past 7:30pm stocked pantry subsidised vending machine and plenty of events)
• Discounted Classpass and free access to mental health services.

Work Schedule: This job has the following work schedule: Retail hours Rotating shift Shifting schedule 5 days / week Benefits & Perks This job has the following benefits: Paid sick leave Paid overtime Dental insurance Training & professional development Paid Time Off (PTO) This job is located in Kuala Lumpur, KL, Malaysia. Are you interested in this position? If so, apply now and get a response from us fast! Don’t miss out an opportunity to advance your career to the next level.