Início New Zealand Technical support admin - care
Início New Zealand Technical support admin - care
Technical support admin - care
Full time
na Jacobs Douwe Egberts
no
New Zealand
Publicado em April 13, 2024
Detalhes do emprego
Technical Support Admin - Coffee Care Operations Professional Auckland Full-time New Zealand Job Description We are looking for a Technical Support Administrator to join our technical team, you will play a crucial role in ensuring smooth operations by providing technical assistance to our Out of Home customers (OOH - fuel stations, cafés, and hotels etc) and administrative support to 3 of our skilled technicians maintaining our coffee machinery. You will be responsible for, but not limited to:
- Provide phone and email assistance on the technical service support line
- Communicate and liaison with internal technicians and OOH customers with the aim to resolve technical issues via phone
- Escalate complex issues to appropriate teams and follow up until resolution
- Maintain systems data including accurate records of customer interactions, technical issues, and resolutions
- Supporting the implementation of Salesforce to the business
- Loading and facilitation of oil channel general services monthly
- Setup, amend and terminate of general services agreements
- Atleast 2 years customer services experience
- Previous barista and coffee machine experience – Advantage
- SAP experience - Advantage
- Strong troubleshooting skills and ability to learn new technologies quickly
- Excellent communication and interpersonal skills
- Computer Proficiency
- Attention to detail and ability to prioritize tasks effectively
- Valid Unrestricted Work Visa
- Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary Bonus
- Income Protection and Life Insurance
- Subsidized Medical Insurance for you and your family
- Enjoy half a day off on your birthday
- Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands
- Great opportunity to get into the world of coffee!
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technologies quickly </li><li> Excellent communication and interpersonal skills </li><li> Computer Proficiency </li><li> Attention to detail and ability to prioritize tasks effectively </li><li> Valid Unrestricted Work Visa </li> </ul> <p><p> Additional Information </p> <p><p><b> Perks </b></p><p> What’s in it for you?</p><ul><li> Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary Bonus </li><li> Income Protection and Life Insurance </li><li> Subsidized Medical Insurance for you and your family </li><li> Enjoy half a day off on your birthday </li><li> Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands </li><li> Great opportunity to get into the world of coffee!</li></ul><p> If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). 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Hiring company
Jacobs Douwe Egberts
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Do an online course on Engenharia starting now.
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AED 115
AED 833Duração: Upto 22 Hours -
Level 2 Certificate in Car Maintenance Alpha AcademyAED 92
AED 1,469Duração: Upto 8 Hours
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