Detalhes do emprego
Responsabilidades:
- Será responsável pelo atendimento da Carteira dos principais clientes da Newell Brands, entre eles, as principais redes de varejo do país;
- Será responsável pelo processamento da carteira de pedidos de vendas, possuindo como principais funções: Digitação de Ordens de Compra no sistema de Vendas, análise da disponibilidade de estoque, análise da possibilidade de faturamento total ou parcial dos pedidos, antecipações de faturamento, gestão de Janelas de entregas e Multas dos clientes (caso haja);
- Recuperação e Eliminação de Pedidos em Atraso (Back Order);
- Será o elo entre nossos clientes e a Newell Brands, mantendo o varejo e a equipe comercial informados sobre o status de seus pedidos, eventuais atrasos e quaisquer alterações no processo, promovendo transparência e confiança
- Terá contato diário com diversas áreas da empresa como departamento comercial, financeiro e logística, para garantir que o fluxo do pedido ocorra da maneira mais rápida possível, identificando os gargalos, ruptura de produtos e agindo junto com as áreas para solução;
- Acompanhamento de Todo ciclo do pedido, deste o recebimento da Ordem de Compra até faturamento, suporte ao Processo de Devoluções e manutenção dos KPIs de Customer Service
- Curso superior completo;
- Experiência na função ou na área Comercial;
- Experiência no atendimento de clientes, experiência em técnicas de negociação;
- Conhecimentos avançados/Intermediários em Excel;
- Desejável conhecimento em sistema ERP SAP | TOTVS e PowerBi
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This will result in having good relationships with your customers who are essential to make your business grow and develop.<br> <br> <strong>Course Highlights</strong><br> <br> The price is for the whole course including final exam - no hidden fees<br> Accredited Certificate upon successful completion at an additional cost<br> Efficient exam system with instant results<br> Track progress within own personal learning portal<br> 24/7 customer support via live chat<br> Certificate in Customer Service Skills Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br> This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. 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Hiring company
Newell Brands
Improve your chance to get this job.
Do an online course on SAC starting now.
-
Customer Care Diploma Brentwood Open Learning CollegeAED 272
AED 2,738Duração: Upto 200 Hours -
Certificate in Customer Service Skills Alpha AcademyAED 92
AED 1,543Duração: Upto 32 Hours
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