Detalhes do emprego
Responsabilidades:
- Será responsável pelo atendimento da Carteira dos principais clientes da Newell Brands, entre eles, as principais redes de varejo do país;
- Será responsável pelo processamento da carteira de pedidos de vendas, possuindo como principais funções: Digitação de Ordens de Compra no sistema de Vendas, análise da disponibilidade de estoque, análise da possibilidade de faturamento total ou parcial dos pedidos, antecipações de faturamento, gestão de Janelas de entregas e Multas dos clientes (caso haja);
- Recuperação e Eliminação de Pedidos em Atraso (Back Order);
- Será o elo entre nossos clientes e a Newell Brands, mantendo o varejo e a equipe comercial informados sobre o status de seus pedidos, eventuais atrasos e quaisquer alterações no processo, promovendo transparência e confiança
- Terá contato diário com diversas áreas da empresa como departamento comercial, financeiro e logística, para garantir que o fluxo do pedido ocorra da maneira mais rápida possível, identificando os gargalos, ruptura de produtos e agindo junto com as áreas para solução;
- Acompanhamento de Todo ciclo do pedido, deste o recebimento da Ordem de Compra até faturamento, suporte ao Processo de Devoluções e manutenção dos KPIs de Customer Service
- Curso superior completo;
- Experiência na função ou na área Comercial;
- Experiência no atendimento de clientes, experiência em técnicas de negociação;
- Conhecimentos avançados/Intermediários em Excel;
- Desejável conhecimento em sistema ERP SAP | TOTVS e PowerBi
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'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 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array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '11801', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = 'pt/' $langUrl = 'https://jobs.laimoon.com/pt/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'pt' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/pt/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '96754', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '8101', 'title' => 'Customer Service ', 'external_link' => 'https://www.study365.co.uk/course/customer-service-course-online/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 38 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Study 365', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '24', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '31', 'nondiscounted_base_price' => '0', 'currency' => 'GBP', 'discount' => '85% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => 'This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Study365, as the provider of leading training courses in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties of the highest standard.<br /> <br /> This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. CUSTOMER SERVICE PRINCIPLES</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. CUSTOMER SERVICE ESSENTIALS</strong> <ul> <li>Customer Service Essentials</li> </ul> <strong>3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES</strong> <ul> <li>Setting Customer Service Goals & Objectives</li> </ul> <strong>4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE</strong> <ul> <li>Communication Skills for Customer Service</li> </ul> <strong>5. CUSTOMER SERVICE TECHNIQUES</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. HOW TO MANAGE CUSTOMER SERVICE TEAM</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> </ul> <ul> <li>What is Good Customer Service</li> </ul> <strong>7. 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POWER OF TELEPHONE COURTESY</strong> <ul> <li>Power of Telephone Courtesy</li> </ul> <strong>17. INTERNAL CUSTOMER SERVICE</strong> <ul> <li>Internal Customer Service</li> </ul> <strong>18. CUSTOMER SERVICE AT CALL CENTRES</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take online multiple choice question assessment tests. 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Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Study365, as the provider of leading training courses in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties of the highest standard.<br /> <br /> This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. CUSTOMER SERVICE PRINCIPLES</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. CUSTOMER SERVICE ESSENTIALS</strong> <ul> <li>Customer Service Essentials</li> </ul> <strong>3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES</strong> <ul> <li>Setting Customer Service Goals & Objectives</li> </ul> <strong>4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE</strong> <ul> <li>Communication Skills for Customer Service</li> </ul> <strong>5. CUSTOMER SERVICE TECHNIQUES</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. HOW TO MANAGE CUSTOMER SERVICE TEAM</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> </ul> <ul> <li>What is Good Customer Service</li> </ul> <strong>7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP</strong> <ul> <li>Improving Your Customer Service Leadership</li> </ul> <strong>8. LEADING CUSTOMER SERVICE TEAM</strong> <ul> <li>Leading Customer Service Team</li> </ul> <strong>9. TEAM WORKING AND TEAM BUILDING</strong> <ul> <li>Team Working and Team Building</li> </ul> <strong>10. HANDLING CUSTOMER COMPLAINS</strong> <ul> <li>Handling Customer Complains</li> </ul> <strong>11. HOW TO WORK WITH UNHAPPY CUSTOMERS</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. HOW TO GAIN BACK LOST CUSTOMERS</strong> <ul> <li>How to Gain Back Lost Customers</li> </ul> <strong>13. TELEPHONE TECHNIQUES</strong> <ul> <li>Telephone Techniques</li> </ul> <strong>14. TELEPHONE ETIQUETTE</strong> <ul> <li>Telephone Etiquette</li> </ul> <strong>15. TELEPHONE CUSTOMER SERVICE</strong> <ul> <li>Telephone Customer Service</li> </ul> <strong>16. POWER OF TELEPHONE COURTESY</strong> <ul> <li>Power of Telephone Courtesy</li> </ul> <strong>17. INTERNAL CUSTOMER SERVICE</strong> <ul> <li>Internal Customer Service</li> </ul> <strong>18. CUSTOMER SERVICE AT CALL CENTRES</strong> <ul> <li>The CSR – A Powerful Choice</li> <li>Getting the Professional Edge</li> <li>All Important Customers</li> <li>Building Your Skills</li> <li>Building Your Skills with Technology</li> <li>Managing your Attitude</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.<br /> <br /> <strong>Certification:</strong><br /> <br /> Successful candidates will be awarded a certificate for Customer Service Training.<br /> <br /> <strong>Why Choose Us?</strong> <ul> <li>Our courses represent outstanding value for money</li> <li>High quality e-learning study materials and mock exams.</li> <li>Each course is designed by industry experts, using an innovative interactive learning approach.</li> <li>Includes step-by-step guided videos tutorials.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>24/7 Access to the Online Learning Portal.</li> <li>Anytime & Anywhere Learning.</li> <li>Recognised Accredited Qualification.</li> <li>Access Course Content on Mobile, Tablet or Desktop.</li> <li>Study in a user friendly, advanced online learning platform.</li> <li>Excellent customer service and administrative support.</li> </ul> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Hotel Manager,Customer Service Team Leader,Sales Manager', 'eligibility' => '<ul> <li>Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.</li> </ul> ', 'school' => 'Study 365', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 38 Hours', 'timing' => null, 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '76215', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '5792', 'title' => 'Customer Care Diploma', 'external_link' => '', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 200 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Brentwood Open Learning College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '59', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '82', 'nondiscounted_base_price' => '745.45', 'currency' => 'GBP', 'discount' => '89% off through Laimoon!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in customer care roles this diploma course is ideal for you. 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The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.<br> Key topics include; the process of listening to, questioning and confirming customers' needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.<br> <br> <strong>Learning Outcomes</strong><br> <br> On successful completion of this course the learner will be able to; <ul> <li>Discuss overview of key customer service elements</li> <li>Investigate the process of listening to, questioning and confirming customers' needs.</li> <li>Explore a variety of leadership styles, the fundamentals of creating customer-focused environments and the value of reward and recognition schemes</li> <li>Understand how to develop a customer service strategy</li> <li>Learn how to effectively introduce a new program to current employees.</li> <li>Explore a variety of effective training and development methods</li> <li>Improve your communication skills to strengthen relationships and interactions with customers and colleagues</li> <li>Develop the knowledge and principles that underpin outstanding customer care</li> <li>Explore techniques for building long-term customer relations</li> <li>Discuss how to turn an unprofitable customer into a profitable customer.</li> <li>Explore the true value and impact of listening to customers</li> <li>Discuss how to professionally handling complaints from a business perspective</li> <li>Explore the relationship between employee satisfaction and its resulting impact on customer service.</li> <li>Gain or develop key transferrable skills applicable in a range of industries and sectors.</li> </ul> <strong>Couse Syllabus:</strong><br> <br> Module 1 - Introduction to Customer Services<br> Module 2 - Understanding Your Customers<br> Module 3 - What is a Customer Focused Organisation?<br> Module 4 - Developing Customer Service Strategy<br> Module 5 -Implementing a Service Excellence Strategy<br> Module 6 - Training and Development for Customer Service<br> Module 7 - The Importance of Effective Communication<br> Module 8 - Building Long-Term Customer Relations<br> Module 9 - Dealing with Unprofitable Customers<br> Module 10 - Importance of Customer's Feedback<br> Module 11 - Complaints Handling<br> Module 12 -Empowerment & Ownership<br> <br> <br> <strong>This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. 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Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.</strong>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Supervisor,Customer Care Team Leader,customer service', 'eligibility' => 'There is no particular entry requirement. We do not ask for any previous qualification or experience. 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Customer Service at Newell Brands. Please apply or share https://jobs.laimoon.com/jobs/externalview/42345265' $emailText = 'Hiring now! Customer Service at Newell Brands. 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Hiring company
Newell Brands
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Do an online course on SAC starting now.
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Customer Service Study 365AED 110Duração: Upto 38 Hours
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Customer Care Diploma Brentwood Open Learning CollegeAED 270
AED 2,738Duração: Upto 200 Hours
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https://br.jooble.org/external/4762046079319961953?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_br&extra_ars_request_id=5a7ee5d1d4774cf61843a67ca214fa65