Product Manager, Customer Engagement

There has never been a better time to work for Generac!Our mission-driven culture ignites passion and invites individuals who are eager to make a lasting impact in the transition to a clean energy electrical grid. As part of our team, you'll be at the forefront of the clean energy revolution, shaping the future through the development of innovative solar + storage products and cutting-edge software.Generac Energy Services is a cutting-edge team that is working to provide end-to-end digital solutions for customers who are striving to manage increasingly complex portfolios of residential and/or industrial distributed energy resources and who want to leverage power flexibility in energy markets and utility programs.Our mission is to be the technology and services hub within Generac that maximizes the performance and value of energy equipment within the Home and Industry by delivering unparalleled site optimization and grid services with a seamless customer engagement experience.We are seeking a dynamic and experienced Product Manager to join our team and take ownership of managing software products that cover various aspects of program enrollment, customer journey and workflows, customer experience, utility / energy market programs, and user engagement. The ideal candidate will have a passion for technology, a deep understanding of the energy industry, and a proven track record of successfully managing software products throughout their lifecycle.The Product Manager position is a highly visible and technical role within a dynamic, fast-paced, innovative software company with primary offices located in beautiful Denver, CO and Vancouver, BC. The position will report directly to the Director of Product Management within Generac Energy Services.This role will be measured on business goals associated with on-scope and on-time release of major software releases which deliver value to user experience feedback and scores tied to net promoter score measurements.This position will include occasional travel within North America, Europe or Asia Pacific regions for key customer meetings, tradeshows, or technical conferences.If you are passionate about driving innovation in the energy industry and thrive in a collaborative, fast-paced environment, we encourage you to apply! At Generac Energy Services, we value diversity and are committed to creating an inclusive workplace where all individuals are empowered to succeed. Join us in shaping the future of energy. Apply now!Essential Duties and Responsibilities: Product Strategy: Develop and execute a comprehensive product strategy that aligns with Generac Energy Services' overall goals and objectives.Product Roadmap: Define and prioritize features and enhancements for the software products based on market research, customer feedback, and business requirements.Cross-Functional Collaboration: Collaborate closely with cross-functional teams including engineering, design, marketing, sales, and customer support to drive product development and ensure successful product launches.Customer Insights: Utilize data analytics and customer feedback to gain insights into customer behavior, preferences, and pain points, and leverage these insights to inform product decisions.User Experience: Champion a user-centric approach to product development, ensuring that software products deliver an exceptional customer experience.Agile Methodologies: Implement agile methodologies to manage product development cycles, including sprint planning, backlog grooming, and release management.Stakeholder Management: Communicate effectively with internal stakeholders, external partners, and customers to gather requirements, provide updates, and solicit feedback.Market Analysis: Stay informed about industry trends, competitive landscape, and regulatory changes in the energy sector to identify new opportunities and mitigate risks.Performance Tracking: Establish key performance indicators (KPIs) and metrics to track the success of software products and drive continuous improvement.Compliance: Ensure that software products comply with relevant regulations, standards, and security best practices. Minimal Qualifications:Bachelor's degree in business, engineering, computer science, or a related field.2 to 4 years of experience in product management, preferably in the energy industry or related field.Experience with cloud-based technology stacks and software-as-a-service products.Preferred Qualifications:MBA or Masters degree in relevant field.Demonstrated proficiency in crafting compelling business cases tailored to various stakeholders and customers, effectively communicating product and market insights.Proven track record of successfully managing software products from concept to launch and beyond.Proven expertise in leveraging market analysis to gain understandings into the competitive landscape, driving informed product development decisions.Track record of successfully conceptualizing, developing, and launching innovative products through a collaborative, cross-disciplinary approach.Familiarity with agile methodologies and product management tools (e.g., JIRA, Confluence, Aha!).Passion for renewable energy, sustainability, and technology innovation.Knowledge, Skills & Abilities:Strong analytical skills with the ability to interpret data and draw actionable insights.Strong technical acumen for comprehending and steering new product development within manufacturing and engineering realms.Demonstrated success in effectively managing evolving deadlines and priorities within a dynamic, fast-paced setting.Proficient in utilizing the Microsoft Office Suite to streamline tasks and enhance productivity.Proactive mindset with a knack for identifying and implementing innovative solutions to challenges.Strong ability to comprehend technical information and articulate it clearly to diverse audiences.Thrives in fast-paced environments, adept at navigating ambiguity with a proactive approach and a bias for action.Compensation: Generac is committed to fair and equitable compensation practices. The salary range for this role based in Vancouver, British Columbia is $114,000-130,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.Physical demands:While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law." Software Development,Services for Renewable Energy,Electric Power Transmission, Control, and Distribution