Paralegal - Customer Dispute Resolution / Compliance (12-month contract)

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people's careers.Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!Summary:In this role, you will primarily provide support to the business in respect of customer dispute resolution. You will also provide support to the Legal team in respect of compliance matters, including the Anti-Bribery and Corruption (ABC) compliance program. You will be working with the Enercare Legal team, which is comprised of a team of five lawyers, one senior paralegal and a legal assistant.This is a 12-month contract position, possible 6-month extension. This position will report to the Senior Legal Counsel.Key Responsibilities include:Advising the business and operations teams on escalated customer matters, including by:Providing guidance and support on investigations into disputesAnalyzing evidence to determine the root cause of disputesPreparing or supporting preparation of settlement communicationsProviding guidance to business partners on corrective steps/improvements.Providing support to the Legal team in respect of compliance matters, including ABC complianceOtherwise providing support to the Legal team, as required, including with:Privacy lawConsumer protectionDesired Qualifications:Paralegal4+ years of relevant experience at a major consumer organization or law firmStrong communication skills with a practical solution-oriented approachProven analytical and problem-solving skills with experience simplifying and resolving complex problemsSuperior organizational and time management skills with experience handling multiple prioritiesKnowledge of or experience with consumer protection laws and regulatory compliance is an assetEnercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request. Consumer Services,Utilities,Oil and Gas