Senior Associate / Associate, Corporate Account Services, Institutional Banking Group Operations, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• Review account opening documents & perform account opening for various clients from different organizational types and locations
• Ensure customer records are properly created and updated
• Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure
• Comply with external and internal compliance and regulatory requirements, including Bank's approaches as well as customer acceptance requirements
• Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
• Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately
• Attending to email & phone enquiries from BUs and operation teams
• Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark
• Participate in process improvement events
• Participate in Digital Platform (Corporate PayNow, DBS MAX, SGQR) initiatives and support enhancements or change of system
• Assist in landscape sculpturing for CIF Module and support alignment of CIF Module to AO module
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements
• Accept any Ad-hoc duties when assigned

• Bachelor's Degree in any field with minimum 3 years of work experience in the Banking industry
• Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS
• A good team player and the ability to work independently under minimal supervision
• Good written and oral communication skills with computer proficiency in Microsoft Office -Word, Excel & PowerPoint
• Meticulous with an eye for detail, organized with good problem-solving skills
• Work Location : DBS Asia Hub (Changi)