Travel and Visa Specialist
Detalhes do emprego
Justintime Travels is a leading travel agency providing seamless travel and tour intervention for our clients in Nigeria, Africa, and the diaspora. our services include ticket booking, visa processing, study consultancy, holiday and tours, and related services like car rentals, cruise lines, hotels, railways, and package tours. The primary goal of a travel agency is to help customers plan and book the perfect trip, whether for leisure or business purposes." We are recruiting to fill the position above: Job Title: Travel and Visa Specialist Location: Lagos Employment Type: Full-time Job Description
- We are building and maintaining relationships with clients and key stakeholders within the Organisation.
- Proactively update/ advise registered Clients on evolving Immigration laws and processes.
- Conduct regular Client feedback surveys to ensure clients are satisfied with the Organisation’s products and services.
- Schedule regular meetings with clients to maintain cordial and professional working relationships.
- Liaising with embassies
- Act as point of contact for complaints and escalate issues as appropriate.
- Support the sales team up-sell or cross-sell services.
- Ensure both the company and clients adhere to agreements.
- Visa Processing and Travel Documentation handling.
- Vet and Approve all Client’s Travel Documents.
- Ensure all organization policies are followed in written and verbal relations with Clients.
- Ensure that complimentary messages are sent to the Client.
- Ensure that all Communication with Clients is treated with utmost confidentiality.
- Assist Clients in filling out online applications.
- Oversee coaching and advisory services to Clients in preparation for application appointments.
- Number of excellent Client feedback
- Number of excellent stakeholder feedback
- Weekly Touch Points
- Leads conversion
- Delivery on project and assignment given
- Enquiries converted to clients
- Level of Professionalism
- Number of Visa Applications Processed
- Number of mistakes or Errors made
- Submission of monthly activity and progress report.
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