Moderator

Job Description

• Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for comments, messages, and mentions related to the company or brand.
• Managing the company's website •
• Managing the company's advertisements on advertising sites.
• Execute content distribution strategies on social media platforms for the company.
• Plan and schedule future posts to maintain a consistent presence and interactivity on the platforms.
• Enforce community guidelines and terms of service to ensure compliance and maintain a respectful and safe online environment.
• Respond to user inquiries, comments, and messages in a timely and professional manner.
• Address and resolve customer complaints, concerns, or issues, providing helpful and accurate information.
• Engage with users through likes, shares, and comments to foster positive interactions and increase community engagement.
• Identify and report any spam, fake accounts, or malicious activities to mitigate risks and maintain platform integrity.
• Collaborate with the marketing and customer service teams to address user feedback, gather insights, and improve the overall user experience.
• Stay updated on social media trends, best practices, and platform-specific features to optimise content moderation and engagement strategies.
• Provide regular reports on community insights, key trends, and user feedback to relevant stakeholders.

Job Requirements

• Excellent Saudi dialect, spoken and written is preferred.
• Strong knowledge of major social media platforms and their functionalities.
• Excellent written and verbal communication skills.
• Ability to maintain professionalism, empathy, and a friendly tone in online interactions.
• Attention to detail to identify and address inappropriate content, spam, or abusive behaviour.
• Familiarity with social media management and moderation tools.
• Understanding of privacy and legal considerations related to social media content moderation.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Flexibility to adapt to changing priorities and address urgent issues as needed. • Knowledge of branding and marketing principles is a plus.
• Experience in customer service or community management is beneficial