Início Filipinas General Manager (Healthcare)

Início Filipinas General Manager (Healthcare)

General Manager (Healthcare)

na HEXAWARE TECHNOLOGIES no Philippines
Publicado em January 9, 2024

Detalhes do emprego

Qualifications and Technical Competencies Required Education Mandatory: Graduates from any stream or Global Equivalent degree Experience · Minimum of 3-5 years as a General Manager in an International Inbound contact center servicing US clients managing a span of 350+ people · Take complete ownership of delivery · At least 16–18 years of experience in an Inbound Contact center supporting US based Healthcare Provider managing appointment scheduling, customer Service · Should have managed multiple processes and ensured delivery within timelines · Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost · Extensive experience with telephony and workforce management software programs · Should have exhibited excellent problem solving, critical thinking, a detail-oriented personality, and a collaborative spirit. · Proven demonstration of ability to work with diverse team members and manage teams across multiple lines of businesses and goes · Enable people to excel through grooming and regular feedback · Derive valuable insights for improvement through innovation · Increase people engagement , ensure communication and feedback · Value Added Services /process improvement leading to business benefits · Ensure robust risk and compliance practices maintained · Participate in selection process to ensure the right talent is selected in a timely manner · Ensure transparency and adequate communication across all levels · Create an environment that encourages people to deliver and excel through performance management systems · Manage and exceed client expectations · Handle all SOW and contract related discussions · Service delivery of the processes in the specific timelines · Resolve and/or escalate employee grievances in a timely manner Soft Skills · Should express excellent leadership qualities and spearhead the team. · Excellent English verbal communication skills enabling client expectation management Job Description · Customer / Partner / Client First Attitude!· Ensure that a smooth relationship is maintained between the company and the client · Appraise the client on the happenings at Hexaware BPS whenever necessary · Deliver the data requested by the client in appropriate timings · Demonstrate business benefits to the clients · Ensure governance mechanism and adherence · Ensuring smooth transitions /migrations wherever there is · Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives. · Champion Hexaware culture by role modeling behaviors · Create a work environment that nurtures and supports diversity and has an inclusive work culture · Ensure productive work relationships are established with all relevant internal functions · Ensure data confidentiality, integrity and protection of company's intellectual property Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a general manager? How would you rate your English language skills? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment background check? Are you available to work public holidays? Are you willing to relocate for this role? #J-18808-Ljbffr

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