General Manager (Healthcare)

Qualifications and Technical Competencies Required Education Mandatory: Graduates from any stream or Global Equivalent degree Experience · Minimum of 3-5 years as a General Manager in an International Inbound contact center servicing US clients managing a span of 350+ people · Take complete ownership of delivery · At least 16–18 years of experience in an Inbound Contact center supporting US based Healthcare Provider managing appointment scheduling, customer Service · Should have managed multiple processes and ensured delivery within timelines · Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost · Extensive experience with telephony and workforce management software programs · Should have exhibited excellent problem solving, critical thinking, a detail-oriented personality, and a collaborative spirit. · Proven demonstration of ability to work with diverse team members and manage teams across multiple lines of businesses and goes · Enable people to excel through grooming and regular feedback · Derive valuable insights for improvement through innovation · Increase people engagement , ensure communication and feedback · Value Added Services /process improvement leading to business benefits · Ensure robust risk and compliance practices maintained · Participate in selection process to ensure the right talent is selected in a timely manner · Ensure transparency and adequate communication across all levels · Create an environment that encourages people to deliver and excel through performance management systems · Manage and exceed client expectations · Handle all SOW and contract related discussions · Service delivery of the processes in the specific timelines · Resolve and/or escalate employee grievances in a timely manner Soft Skills · Should express excellent leadership qualities and spearhead the team. · Excellent English verbal communication skills enabling client expectation management Job Description · Customer / Partner / Client First Attitude!· Ensure that a smooth relationship is maintained between the company and the client · Appraise the client on the happenings at Hexaware BPS whenever necessary · Deliver the data requested by the client in appropriate timings · Demonstrate business benefits to the clients · Ensure governance mechanism and adherence · Ensuring smooth transitions /migrations wherever there is · Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives. · Champion Hexaware culture by role modeling behaviors · Create a work environment that nurtures and supports diversity and has an inclusive work culture · Ensure productive work relationships are established with all relevant internal functions · Ensure data confidentiality, integrity and protection of company's intellectual property Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a general manager? How would you rate your English language skills? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment background check? Are you available to work public holidays? Are you willing to relocate for this role? #J-18808-Ljbffr