Head of Global Operations

Job Purpose

Reporting to the President and CEO, the role ensures GSI operation processes are align with policies and regulations. The role will also manage the Finance, Organizational Effectiveness, Organizational Leadership and Client Relations.

Duties and Accountabilities

Financial Management

• Direct annual budgeting and planning process for the organization's annual budget
• Develop and manage annual budget.
• Oversee quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.
• Oversee short and long-term financial and managerial reporting.
• Prepare annual audit and be a liaison with all outside vendors.
• Manage Profit and Loss of the programs handled.

Organizational Effectiveness

• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements.
• Participate in the development and presentation of proposals for business development.
• Establish operations objectives and work plans, delegate assignments to subordinate Leads when necessary, and conduct regular meetings to improve productivity, efficiency, and quality work.

Client Relationships

• Serves as the escalation for any stakeholder relationships.
• Spot opportunities team efficiencies
• Oversee checkpoint sessions with key contacts to ensure all stakeholders are kept calibrated with local operations performance.

Other Undertake any other duties, as required, by your line manager.

Requirements

• Education
• At least a bachelor’s degree in management, business or finance, or equivalent experience

• Experience
• At least 5 years of working in Insurance or Financial Services industries, with a minimum of 5 years in a leadership role or any related field is required for this position
• Must have experience or exposure in local HR facets.
• Experience working in a fast-paced environment is a plus.

• Essential Selection Criteria
• Proven experience in motivating and managing multiple stakeholders.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees at all levels of the organization.
• Can communicate effectively in writing, verbally, and through presentations.
• Strong planning abilities (both strategic & tactical)
• Strong negotiation skills
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues.

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