Technical Support Advisor.
na Concentrix + Webhelp
no
Egypt
Publicado em January 9, 2024
Detalhes do emprego
Job Description
Webhelp is hiring technical customer service agent for a new US account: (Fast paced promotions)- Salary 11K Gross Salary +1K Overnight allowance +6K guaranteed bonus every 6 months - Night shifts (starting from 6pm) max shift ends by 4AM - Transportation available to the nearest Drop off point (One way)- Social and Medical insuranceJob Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
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