Senior Customer Support Specialist - Ecommerce Platform
na T&N
no
Egypt
Publicado em January 9, 2024
Detalhes do emprego
Job Description
- Provide outstanding customer service by assisting customers with inquiries, product information, and order processing. - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Process customer orders, ensuring accuracy and efficiency. - Follow up with the shipping gateways the orders status and assigned tickets. - Resolve customer issues, complaints, and inquiries in a professional and timely manner. - Collaborate with cross-functional teams to ensure customer satisfaction. - Document and report recurring customer issues for process improvement. - Resolve customer issues and complaints to ensure customer satisfaction. - Collaborate with our content and product teams to provide accurate and up-to-date information to customers. - Use in-house customer service software to manage and track customer interactions.Job Requirements
- Proven work experience as a customer service representative - In-depth knowledge of performance metrics - Good PC skills, especially MS Excel - Excellent communication and leadership skills - Organizational and time-management skills - Chat and Email Skills - Degree in Management or training in team leading is a plus. - E-commerce experience is a must - Familiarity with CRM - CMSs like Shopify and customer service tools.Apply safely
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