Operations Specialist

About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Key Initiatives and Results Expected: The Operations Specialist will be responsible for the compilation and delivery of weekly, monthly and quarterly performance reporting. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. Strategies and Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
• Dynamics AX, CRM and ServiceNow experience are a plus
• Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)
• Manage escalations in a professional manner
• Ability to analyze data and provide solutions and/or feedback
• Weekly, monthly, Quarterly performance reporting
• Ad-hoc requests for various reporting requirements
• Maintain timely rigor for operational processes
• Implement, develop, and maintain operational processes to drive program success
• Ongoing maintenance of documented processes

EDUCATION/CERTIFICATION:

• In-lieu of 4-yr degree equivalent education, certifications, training, and work-related experience

REQUIRED EXPERIENCE:

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to meet aggressive deadlines
• Adaptability to an ever-changing work landscape
• Analytical with excellent problem-solving skills
• The ability to work independently and in a team environment
• The ability to work effectively across functions, levels and disciplines
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving

Job Timings: 9:00PM - 6:00AM Zones offers a comprehensive Benefits package Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Gratuity, and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. At Zones, work is more than a job –with an exciting career with a global team who are client-centric, has a passion for tech, and embrace change and lifelong learning in a collab culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!#J-18808-Ljbffr