Customer Service Representative - Voice
na Upcap
no
Philippines
Publicado em January 8, 2024
Detalhes do emprego
Customer Service Representative - Voice at Security Bank Corporation | UP Career Assistance Program Careers Directory
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Security Bank Corporation
4.4- 1,000 - 50,000 employees
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Customer Service Representative - Voice
Makati Upskill and be responsible in providing quality customer service experience of the Contact Centre through Inbound/Outbound Calls Apply nowOpportunity details
Opportunity Type Graduate Job Number of Vacancies 1-25 Salary PHP 250,00015 Months Guaranteed Pay and a performance incentive bonus Start Date OngoingApplication dates
Applications Open 16 Nov 2023 Applications Close 15 May 2024Hiring criteria
Entry pathway See detailsWorking rights
Philippines- Philippine Citizen
- Philippine Permanent Resident
- Philippine Student Visa
- Philippine Temporary Work Visa
- Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
- Fulfill and ensure completion or closure of all lodged tickets
- Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
- Accomplish and submit required trackers or performance records according to the prescribed frequency
- Adhere to assigned breaks or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
- Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
- Elevate timely any escalated interaction; Adhere to the escalation process
- Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients
- Bachelor’s Degree in any field
- Preferably with at least 6 months of customer contact center experience
- Must have effective communication skills
- Knowledgeable with MS Office
- Able to multi-task and manage various types of client interactions
- Must be willing to work on shifting schedule, holidays, or weekends as needed
Hiring criteria
You should have or be completing the following to apply for this opportunity.Entry pathway
Degree or Certificate
Minimum Level of Study Bachelor or higher Study Field B F G General Skills & Pathways HWork rights
The opportunity is available to applicants in any of the following categories. country eligibility Philippines Philippine Citizen Philippine Permanent Resident Philippine Student Visa Philippine Temporary Work VisaApply safely
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