Customer & Marketing - Salesforce Senior Consultant

Pay Competitive Employment type Full-Time

Job Description

Req#: REF4478H Deloitte is a leading global provider of audit and assurance , consulting , financial advisory , risk advisory , tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 345,000 people make an impact that matters at . About the Division Innovation, transformation, and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete. We offer the following services:

• Human Capital: Business-led, people-driven. We leverage research, analytics, and industry insights to help design and execute the HR, talent, leadership, organisation and change programs that enable business performance through people performance.
• Strategy & Operations: Connecting Strategy to operations, delivering lasting impact. Our global network of Strategy & Operations professionals draws on the strength of Deloitte’s full suite of professional services and industry experience to focus solutions on the real issues affecting businesses today.
• Technology: Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities. The combination of our areas of expertise, our well-developed Industry structure and our integrated Solutions is a unique offering never seen before on the African continent. What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential. Main Purpose of Job To support engagement teams in delivery of services to / at client premises on delegated engagements / projects. The core focus of this position is the design, development, and on-going support of customer applications and objects within Salesforce. com. Required qualifications and experience:

• Bachelor’s degree in Science, Technology, Commerce, Law, Engineering or related
• Minimum 5 years’ experience ideally in either a technical (developer) or functional (business analyst) role including at least 1 years’ experience in Salesforce
• Minimum of 3 Salesforce Certifications
• Experience with various Salesforce modules including: Marketing, Communities, and Salesforce Lightning, Salesforce connect, journey builder, automation studio, contact builder, data designer
• Proven track record in leading initiatives and managing small projects
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people
• Ability to liaise with clients and to build and maintain trusting and value-added client relationships
• Proven ability to effectively prioritize workload and meet deadlines
• Ability to work independently and manage multiple task assignments

Preferred qualifications and experience:

• Postgraduate qualification, relevant to area of specialization
• Experience in a client facing role
• Experience in consulting

Key Competencies required : Leadership / Behavioural Capabilities · Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make · Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people · Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders · Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction · Talent development - Develops high-performing people and teams through challenging and meaningful opportunities Specialised Capabilities • Mature Domain Expertise – Ability to apply deep, specialized expertise in a particular product/domain to solve complex business issues Cross-Consulting Capabilities • Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience · Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices · Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment · Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations · Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients · Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery · Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities . At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

About the company

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. #J-18808-Ljbffr