Section Head - Enterprise Channels

na Doha Bank no Qatar

Publicado em January 8, 2024

Detalhes do emprego

Role Objective The incumbent will be responsible for the development and change management of the integrated Enterprise Channels/ digital solutions, including but not limited to mobile banking, internet banking, ATM/CDM/VTM. Call Center/IVR, Website etc. The job holder will be responsible for all channel digitalization/ channel modernization/ Omnichannel / channel convergence for better customer experience from IT perspective in coordination with Business and DS&IT teams. The incumbent will oversee the Senior Specialists and Specialists in terms of the technical implementation and availability of Banking Channels, requirement analysis, design & development of multiple Applications, partner with Business Solutions team, BUs, and Vendors/Service Providers, oversee development of change plan and monitor change request requirements, ensure optimal management, control, risk tolerance, and continuing maintenance and support for the BUs. Educational Qualifications:

University graduate with a degree in Computer Science, Information Systems, Information Technology, Engineering or any other related technical discipline.
Master’s degree in Management/ Technology any other related discipline will be an added advantage.

Experience:

10-15 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
Significant Experience in Banking Channels Applications and related digital transformation.
Professional certification such as ITIL/PMP/ Prince2/ CBAP or any other Industry certified technical qualification is preferable

Detailed Roles and Responsibilities:

Contribute towards the formulation/implementation of overall department strategy /goals and align Business Solutions function towards the same.
Work closely with the Dept. Head, in formulation of digital solutions/Omnichannel capabilities and roadmap for the Enterprise Channels in line with Business requirements.
Establish and maintain robust relationships across business and IT stakeholders to support sound decision-making in terms of business solutions, and channel digitization efforts.
Stay abreast of and contribute towards development of standards, systems and best practices related to emerging business technologies, and contemporary digital design concepts shaping digital experience across financial services sector.
Stay abreast of channel ecosystem/ value proposition, challenges, and suggest optimized solutions in close coordination with the Department Head/BUs.
Oversee the team and work cross-functionally in delivering scalable digital solutions across the banking channels to meet business needs across customer touchpoints that deliver business value.
Oversee the team and partner with the Business, Strategy and DS&IT teams in terms of digitalization/ channel modernization/ Omnichannel / channel convergence initiatives/efforts.
Deliver business channel digital transformation, performance improvement, leveraging industry best practices & proven practices using various optimized solutions in liaison with the relevant stakeholders.
Oversee the development of digital channels to enable seamless customer experience and expand engagement.

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Hiring company

Doha Bank

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Section Head - Enterprise Channels

Detalhes do emprego

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Doha Bank

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Início Qatar Section Head - Enterprise Channels

Início Qatar Section Head - Enterprise Channels

Section Head - Enterprise Channels

Detalhes do emprego

Apply safely

Hiring company

Doha Bank

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