Detalhes do emprego
Join Sky as a Customer Service Advisor in our Dublin contact centre earning €27, 473 per annum with the opportunity to earn up to 10% bonus every year too. Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and the office. What youll do: * Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package * Learn about our products and how to have great conversations with customers * Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience * Be part of a supportive, fun, and friendly customer service team * Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm What youll bring: * Brilliant listening skills * A passion for problem solving * An ability to empathise and understand customer needs * A passion for delivering brilliant customer service The Benefits: There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. Individual Lifestyle * Free Sky TV, along with discounted broadband Health and well being * Discounts on external gyms * Cycle to work scheme * Private healthcare * Dental and other healthcare options Financial wellbeing * Sky pension plan and Life Assurance which gives you extra piece of mind Share in the Company success * Annual sharesave scheme and long service awards Inclusion: CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where youll work! Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means you can split your time between home and the office. <br> What youll do: <br>* Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package <br>* Learn about our products and how to have great conversations with customers <br>* Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience <br>* Be part of a supportive, fun, and friendly customer service team <br>* Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm <br> What youll bring: <br>* Brilliant listening skills <br>* A passion for problem solving <br>* An ability to empathise and understand customer needs <br>* A passion for delivering brilliant customer service <br> The Benefits: <br> There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. <br> Individual Lifestyle <br>* Free Sky TV, along with discounted broadband <br> Health and well being <br>* Discounts on external gyms <br>* Cycle to work scheme <br>* Private healthcare <br>* Dental and other healthcare options <br> Financial wellbeing <br>* Sky pension plan and Life Assurance which gives you extra piece of mind <br> Share in the Company success <br>* Annual sharesave scheme and long service awards <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. <br> Just so you know: if your application is successful, well ask you to complete a criminal record check. 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More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis. <strong>Introduction to the Customer Services Diploma</strong> This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma. <h4>What You Will Learn</h4> This course comprises of eleven information packed modules, these include: <ul class="learn-mod"> <li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li> <li>Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.</li> <li>Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.</li> <li>Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.</li> <li>Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. 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Its our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. <br> Our contact centres have embraced hybrid working which means you can split your time between home and the office. <br> What youll do: <br>* Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package <br>* Learn about our products and how to have great conversations with customers <br>* Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online andor mobile experience <br>* Be part of a supportive, fun, and friendly customer service team <br>* Work 39 hours per week Monday - Friday between the hours of 8:45am & 7pm and Saturday 9am & 5.30pm <br> What youll bring: <br>* Brilliant listening skills <br>* A passion for problem solving <br>* An ability to empathise and understand customer needs <br>* A passion for delivering brilliant customer service <br> The Benefits: <br> There are reasons people cant stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits. <br> Individual Lifestyle <br>* Free Sky TV, along with discounted broadband <br> Health and well being <br>* Discounts on external gyms <br>* Cycle to work scheme <br>* Private healthcare <br>* Dental and other healthcare options <br> Financial wellbeing <br>* Sky pension plan and Life Assurance which gives you extra piece of mind <br> Share in the Company success <br>* Annual sharesave scheme and long service awards <br> Inclusion: <br> CVs arent everything. Were more focused on who you are and the potential youll bring to Sky. Thats why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <br> Where youll work!<br> Youll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <br> When youre on site, youll have access to free tea and coffee, break out TV area, bike rack, changingshower facilities, and discounted bus travel. Find out more about Sky Ireland here: <br> Why wait?<br> Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you. <br> To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. <br> Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer <br>', 'course_qualifications' => null, 'global_location_id' => '104', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => '', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '132469', 'company_name' => 'Sky', 'external_apply_url' => 'https://ie.jooble.org/external/-176198644706175107?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=5a6e1ff7aa93c0a6c06cffcff7aebb7f', 'external_short_url' => '', 'apply_url' => null, 'contributed' => '0', 'created' => null, 'published' => '2024-01-08 19:38:27', 'closed_time' => null, 'updated' => null, 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '8', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( 'name' => 'Ireland', 'id' => '98', 'slug' => 'ireland', 'code' => 'IE' ) ), 'Company' => array( 'id' => '132469', 'name' => 'Sky', 'website' => 'http://careers.sky.com/', 'verified' => '0', 'photo' => 'Sky_e68b6a60-f6a3-11ea-a624-a7dff944edb3.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Contact ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '13474', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Contact ' $renderSchema = 'yes' $title_for_layout = 'Contact Centre Customer Service Advisor - 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Hiring company
Sky
-
Level 2 & 3 Customer Services Diploma New Skills AcademyAED 88
AED 1,098Duração: Upto 10 Hours -
Customer Service - Diploma Oxford Home Study CollegeAED 254
AED 2,626Duração: 260 Hours
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