Supervisor Riders - Talabat

This role will be responsible for the performance of riders, managing the overall operational performance of the assigned outsourced companies, and supervising team leads to achieve the targets. What's On Your Plate?

• Work closely with the assigned 3PL(s) as an Account.
• Communicate on a daily basis with the assigned 3PLs for riders’ performance.
• Work closely with the 3PL supervisors to improve the performance of the riders.
• Highlight the poor performing riders to the assigned 3PL supervisor.
• Ensure that proper training is given periodically to the assigned 3PLs’ riders.
• Work closely with the 3PL supervisor to participate in the training process.
• Distribute the tasks to Team Leads & Fleet Coordinators and follow up on progress.
• Report any difficulties the 3PLs are facing that prevents them from performing well.
• Support the City Manager in improving the city/zone performance by communicating with the riders, supervisors or owners of the assigned 3PLs.
• Review the quality surveys and communicate with the 3PLs for rider’s compliance.
• Keep a training record and work closely with training team in providing refresher training with the up-to-date training material.
• Any other tasks as requested by the line manager.

• Diploma or Bachelor's degree in logistics or any other related field
• 2-4 years of full-time experience in managing/supervising team (preferably couriers/driver supervision)
• Flexibility and ability to work under pressure
• KPI’s and result-focused
• Fluent in one or more of these languages: Arabic, English, Urdu & Hindi
• Strong communication skills both written and verbal
• Training experience is a plus