Client Services Advisor, The Americas

AirPlus International is looking for a champion of the customer and owner of first-level support for Latin America.FactsLocationAlexandria (VA), MexicoEmployment levelDirekteinstiegFunctionKundenserviceWorking timeFull timeTasks**Job Purpose**: You enhance the client relationship with every interaction, thrive under pressure and are skilled at finding optimal solutions within complex situations. As a part of a dynamic team, you support different facets of our operations in an effort to consistently meet customer expectations.Identify opportunities to enhance the customer experience on a local level and execute customer retention strategiesReport on key customer metrics and proactively address patterns of customer issuesServe as an interface with respective departments at our HQ location to resolve customer issues proactivelyAct as an expert in our CRM tool and ensure a high level of data accuracy at all timesBehind the scenesScope of WorkFull time, office-based positionHybrid ModelStandard business hoursMinimal international and domestic travel required**Requirements**:Relevant professional or internship experience in a similar position desiredA minimum of 1 year of professional Customer Service is desiredExcellent time management, organizational and administrative skills and the ability to multi-task, prioritize, and manage high workloads autonomouslyStrong interpersonal skills and the ability to build trusted and collaborative relationships at all levels both internally and externallyFluent in English requiredSpanish language both written and spoken is a plus. Portuguese language skills are desirable.Advanced working knowledge of Microsoft Word, and Outlook and intermediate working knowledge of Excel and PowerPointCompanyAbout Lufthansa AirPlus Servicekarten GmbHAirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.