Eam I/c of Food and Beverage - Semiramis

**About us**At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as EAM I/C of Food and Beverage. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.**Your day to day**People - Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - Train colleagues to make sure they deliver with compliance and to the standards we expect - Drive a great working environment for teams to thrive - linking up departments to create sense of one team - Promote teamwork and quality service through daily communication and coordination with other departments - Recommend or initiate any HR elated actions where needed - Responsible for cascading the (Food & Beverage) training material to all concerned of hotel employees to ensure compliance to the brand standard Financial - Help prepare the hotel's annual budget and the setting of departmental goals - Monitor budget and control expenses with a focus on food, beverage, and labour costs - Working with the catering office, identify additional sales opportunities to enhance revenue - Drive promotions that deliver great dining experiences for guests at a good value - Make sure credit and financial transactions are handled securely Guest Experience - Make sure all food and beverage equipment is in operational condition and regularly cleaned - Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs - Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction - Analyse guest insights to identify and meet customer expectations and build on guest loyalty - Regularly communicate with guests to ensure expectations are met Responsible Business - Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions - Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef - Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste - Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment - Other ad-hoc duties - unexpected moments when we have to pull together to get a task done - May also serve as manager on duty Accountabilities This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.**What we need from you**:- Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field - 4+ years' related experience, including management experience - Must speak local language - Must obtain certifications or permits as required by local governmental agencies.**What we offer**In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans.Job Reference: EMEAA31183