Cloud 2nd Level Operations Specialist
Detalhes do emprego
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?Come, and be where it begins.**About this opportunity**We are now looking for a Cloud 2nd Level Operations Specialist who will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance with the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets).You will need to understand and act upon the end-to-end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.**What you will do**- Lead MS delivery operational, financial performance and customer satisfaction- Handle specific contract delivery performance- Conduct Operating Level Agreements (OLA) signed with other service delivery units- Drive operational excellence- Identify delivery trends possible & Add on Sale**You will bring**- Bachelor's in communication or Computer EngineeringScripting knowledge is a plus**Additional Requirements**- Delivering results and meeting customer expectations- Persuading and influencing with argumentation skills- Ambitious and commercial thinking- Relating and networking- Leading and supervising, have coaching skills- Market insight, business understanding and Ericsson knowledge- Financial skills**What´s in it for you?**Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.**What happens once you apply?**Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart VillageReq ID: 659748
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