Contact Center Agent

The Contact Center Agent is responsible for responding to customers’ questions and concerns via Social Media channels and platforms (Instagram, Facebook, Twitter, Live Chat, WhatsApp, etc.) in a professional and courteous manner, to provide our customers with a best-in-class experience.

Job Responsibilities

1. Support and engage customers through Social Media Channels.
2. Understand customer queries and concerns by asking appropriate questions based on guidelines provided.
3. Effectively deal with unsatisfied and/or angry customers.
4. Lower the number of tickets raised by resolving concerns immediately.
5. Ensure proper escalation of unresolved complaints to avoid delays.
6. Effectively communicate with relevant departments to resolve customer issues as quickly as possible.
7. Respond within SLA, to avoid escalation and ensure the best customer experience.

Candidate Requirements

1. Must possess excellent communication skills.
2. Good knowledge of electronic devices and related technology.
3. Minimum 1 year of related experience in Call center, Customer care, Customer service, and/or Telesales.
4. MS Office Proficient.
5. Good command of English / Arabic Language (spoken and written).