Senior Associate - People & Performance

These are exciting times at ARAG Law, as we are going through a period of positive change and sustained growth across our legal teams. As such, we now have a new opportunity for a Senior Associate (People & Performance) to join our high-performing and collaborative Volume Litigation department. This is an excellent opportunity to join us and be responsible for the people management of a large team. In conjunction with the Principal Associate (Technical), Principal Associate (People & Performance) and Team Supervisors you’ll ensure that our customers receive the highest standard of service and enable the efficient management of caseloads. You’ll also lead and deliver change, in line with company initiatives, and support our employees throughout the journey. Key responsibilities will include:

• Leading, motivating and supporting your team effectively (including recruitment, development, managing absence, performance and conduct issues).
• Developing open, honest and supportive relationships with team members to identify ongoing development opportunities and retain talent.
• Utilising Management Information and ensuring compliance with SLA’s, monitoring cases throughput to achieve expected performance levels and delivering the financial plan for your team.
• Working closely with Principal Associates and Supervisors to deliver on SLA’s, KPI’s, financial and performance targets to drive efficiency, performance, billing and throughput within the team.
• Ensuring cases are managed in a cost-effective manner by maintaining a grip on cost, at all times.
• Reviewing existing processes and making recommendations for improvement to deliver excellent customer service standards.

We are keen to hear from you if you can demonstrate exceptional people management skills and experience, solid coaching and mentoring experience and strong communication skills at all levels. You will also be prepared to embrace our ARAG Values and live by these in your day-to-day working life. Key candidate requirements include:

• Significant experience of (and passion for) successfully managing teams (including junior members), to ensure delivery of objectives and effective management of performance (essential).
• Previous experience of utilising and developing Management Information for the purpose of managing performance (essential).
• Ability to performance manage and hold difficult and challenging conversations with individuals, if necessary (essential).
• Exceptionally customer-focussed in your approach and is driven to provide a high quality and efficient service to clients and customers, including commercial insurer clients (essential).
• Previous experience of working in an SRA regulated environment (desirable).

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work, and we are looking for likeminded individuals who share our ambition to make our high-quality legal solutions accessible and affordable. Only a 5-minute walk from Bristol Temple Meads station we have newly refurbished, modern city centre offices. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. This hybrid role can be full-time or part-time (minimum 4 days a week or equivalent hours) and we will offer you generous remuneration and an attractive benefits package that includes:

• 26 days holiday, with the option to buy up to a further 5 days.
• Private Medical Insurance.
• Company Pension Scheme with the option to increase contributions.
• Group Income Protection and Group Legal Protection for all employees.
• A choice of either European Motor Assistance or Home Emergency Assistance.
• Salary sacrifice benefits, including Cycle to Work Scheme.
• Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
• Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. #J-18808-Ljbffr