IT SPECIALIST (SYSADMIN/CUSTSPT)

About the Position: Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230 , DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. This announcement is for current, permanent Army employees that would like to be considered for a time-limited promotion, reassignment or change to lower grade. External status candidates should apply to Announcement # CERB6600102254. Please see "Additional Information" section below for further details. NOTE: All deployment tours are limited to a maximum length of 2 years total unless Mission changes require an extension; approval is required.

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees Applying on Time-Limited Assignments

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized experience: Maintaining software and/or hardware applications; resolving customer issues; and providing a comprehensive overview of how to avoid future problems by implementing mitigating processes. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others;
2. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; is committed to providing quality products and services. Examples include resolving routine and non-routine problems, developing strong working relationships with customers, and evaluating support quality;
3. Oral Communication - Expresses information to individuals or groups effectively, making clear and convincing oral presentations; listens to others and responds appropriately. Examples include conveying complex information clearly and adjusting style for different audiences;
4. Problem Solving - Identifies problems, evaluates information, and generates alternatives. Examples include solving complex problems and engaging stakeholders when developing solutions.

You will be evaluated on the basis of your level of competency in the following areas:

• Customer Service
• Network Management
• Operating Systems

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11). All qualification requirements must be met within 30 days of the closing date of this announcement. #J-18808-Ljbffr