Assistant Manager - Customer Quality
Detalhes do emprego
About Us: ITW is a Fortune 500 diversified manufacturing company that was founded on innovation and expanded on the strength of its customer commitment. For over 100 years, ITW employees have kept an entrepreneurial spirit alive that is deeply rooted in the past and firmly focused on its customers. Today, we are ITW - a global Company dedicated to fostering a future of innovation. ITW Global Automotive ITW: Global Automotive is a division of ITW and manufactures and sells wide range of products for various automotive applications. Our components include stamped parts and assemblies, and drawn metal parts produced at major manufacturing sites worldwide. We also provide an industry-leading line of metal and plastic fasteners that continue to set standards for design versatility and reliability. In addition to ITW’s high-tech research and development capabilities, we enhance our customers’ competitive advantage by: a) Maintaining advanced engineering and manufacturing facilities. b) Exchanging product and processing information with sister units worldwide. c) Continually improving processes, materials and designs to ensure every product exceeds industry standards for quality and integrity ITW Global Automotive in India has 2 manufacturing facilities in Pune & Chennai and caters to majority of the Auto OEM’s both national and multinational and their tier suppliers. JOB DESCRIPTION: The opportunity: Assistant Manager - Customer Quality plays a key role in ensuring that customers receive high-quality service and products. They will oversee the monitoring and improvement of customer satisfaction, address complaints, and help implement quality assurance procedures. This position also involves analyzing customer feedback, training staff, and collaborating with other departments to uphold service standards. The Assistant Manager works to ensure that any customer issues are resolved effectively and that quality standards are consistently met across the organization. What your role would be:
- Good knowledge of Multiple customer handling TML, M&M, FIAT, MSIL, MG, Honda, VW, Toyota etc.
- Good team handling skill.
- On Time response for the customer complaint & Strong knowledge of Customer Specific Requirements
- Analysis of the customer complaint including warranty with CFT.
- Review of action plan/G8D of customer complaints and problem-solving tools/skills.
- Sharing ideas & innovation with customer to enhance customer satisfaction.
- Responsible for approving deviation with consultation with quality head or either customer as require.
- Good Knowledge of Experience conducting internal audits & hosting Customer audits.
- Responsible for the FTN SIGN OFF from customer in New product & carry over parts.
- Responsible for the training & deployment of customer specific requirements throughout the organization
- Knowledge of PFMEA & other relevant QMS documentation
- Drive process improvement through of 5S, Safety & Kaizen
- Responsible to drive running product ECN.
- Co-ordination with sub-supplier for customer concern through purchase & supplier quality
- Gauges & fixture, Test rig development for existing & New product parts.
- Should take active participation in internal rejection analysis.
- BE / Diploma Engineering, Diploma-Plastic Technology/ CIPET
- 8 + years of Experience in a similar role & should have similar experience in QA. Should have excellent knowledge of Automotive requirements, Injection Molding process, Plating & Painting process.
- Creative Problem Solving
- Communication Skills
- Presentation Skills
- Result Oriented
- Knowledge of MSA, SPC, PPAP, APQP, FMEA & 7QC Tools.
- Knowledge of 7 QC tools, Six Sigma.
- Systematic Handling of customer complaint analysis.
- This role requires significant travel.
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