Manager - Operations RCM

Job Roles & Responsibilities

• Develop and execute innovative strategies to improve and secure business delivery.
• Able to establish pilot A/R process and devise strategy to improve collections.
• Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
• Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Follow-up/Denial Management, & Patient Billing.
• Understands the eccentricities of various provider specialties.
• Ensure that the portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency.
• Ability to execute policies, processes and procedures of the organization.
• Demonstrate leadership skills with experience managing 5-10 Teams.
• Excellent verbal and written communication and presentation skills.
• Experience of performing annual performance review/appraisals.
• Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client.
• Strong people management skills with fair understanding of required techniques to create win-win situation.
• Strong focus on Customer Service and Collections.
• Strong Employee Retention capabilities.
• Host monthly business reviews.
• Employee development, engagement and retention.
• Staffing and resource planning.
• Inventory Management and devising operational strategy.
• Ensure that the assigned portfolio meets client and internal company performance benchmarks.
• Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
• Ensure that the assigned portfolio meets client and internal company performance benchmarks.
• Managing end to end process KPI and Client SLA Strong interpersonal skills and ability to liaise with support function.

• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
• Willingness to work night shifts.
• Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification – Any Graduate.