Engineer, IT Software [T500-16014]

About American Airlines: To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel. At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale. Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact. About Tech Hub in India: American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience. Intro: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll grow your expertise to become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you will love this job:

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

• Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
• Devotes time to raising the quality and craftsmanship of products and systems
• Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate
• Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems
• Coaches team members in the execution of techniques to improve reliability, resiliency, security, and performance
• Decomposes intricate and interconnected designs into implementations that can be effectively built and maintained by less experienced engineers
• Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability
• Defines test suites and instrumentation that ensures targets for latency and availability are being consistently met in production
• Leads through example by prioritizing the closure of open vulnerabilities
• Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation
• Leads team in the identification of small batches of work to deliver the highest value quickly
• Ensures reuse is a first-class consideration in all team implementations and is a passionate advocate for broad reusability
• Formally mentors teammates and helps guide them to and along needed learning journeys
• Observes their environment and identifies opportunities for introducing new approaches to problems

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of experience designing, developing, and implementing large-scale solutions in production environments
• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• Airline Industry experience

• Expertise in creating task bots, reusable bots, and bots for document processing.
• Proficiency in bot-design, utilities, and error handling.
• Knowledge of JavaScript, VBScript, or Python for advanced bot logic.
• Familiarity with custom scripts or integrations using Java.
• Experience with RESTful APIs, SOAP, and database integration (SQL, MySQL).
• Knowledge of linking bots with external systems like CRMs, ERPs, and legacy systems.
• Skilled in process mapping, automation feasibility analysis, and optimizing workflows.
• Ability to implement robust exception handling and troubleshoot bot failures.
• Proficiency in user roles, permissions, and resource pool configurations.

• Familiarity with Power Automate, Power BI, and Power Apps to enhance hybrid automation.
• Using Dataverse and AI Builder for additional data processing and AI capabilities.
• Ensuring data security, audit logging, and regulatory compliance.
• Implementing best practices for role-based access and encrypted credential storage.
• Skilled in optimizing Control Room configurations, bot execution, and workload queues for scalability.
• Proficiency in Bot Insight and external tools like Power BI for performance visualization.
• Managing bot-runners and environments (e.g., dev, test, production).
• Scheduling bots, managing workload queues, and tracking execution through analytics.
• Expertise in versioning and secure credential management via Credential Vault.
• Monitoring logs, debugging issues, and optimizing bot performance.
• Ensuring high availability and disaster recovery configurations.
• Leveraging Control Room APIs for advanced bot and resource management.

• Programming Languages: Java, Python, C#, Javascript / Typescript
• Frameworks: Spring / SpringBoot, FastAPI
• Front End Technologies: Angular / React
• Deployment Technologies: Kubernetes, Docker
• Source Control: GitHub, Azure DevOps
• CICD: GitHub Actions, Azure DevOps
• Data management: PostgreSQL, MongoDB, Redis
• Integration/APIs Technologies: Kafka, REST, GraphQL
• Cloud Providers such as Azure and AWS
• Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit / NUnit / PyTest, Cucumber, Playwright, Wiremock / Mockito / Moq
• Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
• Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
• Proficiency in object-oriented design techniques and principles
• Proficiency in Agile methodologies, such as SCRUM
• Proficiency in DevOps Toolchain methodologies, including Continuous Integration and continuous deployment

• Ability to effectively communicate both verbally and written with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

• (Potentially add the info from ANSR related to benefits)