Customer Success Analyst

Job Title: Customer Success Analyst Location: India - Remote Shift Timings: 6 PM - 3 AM IST Position Overview: We are looking for a proactive, self-starter with a minimum of two years of experience in data analytics using Power BI, Tableau, Excel Power Query, and similar tools. This position is responsible for performing data analytics on customer data sets, preparing reports pertaining to the data analytics and sharing those reports to our customer base. This position is also responsible for meeting coordination and calendar scheduling for the Gradient Customer Facing Team. As a Customer Success Analyst, you will play a pivotal role in coordinating customer interactions, managing data, and driving efficient documentation and reporting practices to support our customer success team. This position offers the opportunity to make a real impact and develop skills in customer coordination, data management, data analytics and reporting. Key Responsibilities: Customer Coordination: Serve as a primary contact for customer coordination of meeting schedules and ensuring all necessary participants are informed. Maintain and update the meeting calendar to prevent scheduling conflicts or overlaps. Send reminders and follow-up communications to ensure meetings are timely and effective. Meeting Documentation: Review AI-generated transcripts of meetings to create accurate and concise summaries of key points and action items. Distribute meeting minutes promptly to relevant stakeholders. Maintain organized records of all meeting summaries and related documentation. Data Reporting and Analysis: Create and update reports using Microsoft Excel or Power BI, presenting data clearly and comprehensively. Analyze data to identify trends, insights, and areas for improvement. Ensure all data is accurately captured and presented in a clear format. Data Entry: Perform data entry tasks with accuracy, ensuring all information is correctly entered into the company’s web portal. Regularly update and maintain the database, ensuring all records are current and properly formatted. Verify data accuracy and completeness, making necessary corrections as needed. Qualifications: Minimum of two years of experience in a customer success scheduling, communications, and documentation role, ideally within cybersecurity or network infrastructure technology. Proficiency in Microsoft Excel, with experience in basic data analysis and reporting utilizing Excel Power Query, pivot tables, pivot charts. Basic to Intermediate skills in Power BI or Tableau. Proficiency in using MS Word and MS Powerpoint. Proficiency in basic computer skills, moving, organizing, and sharing files. Excellent written and verbal communication skills. Strong organizational skills and keen attention to detail. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Familiarity with AI transcription tools is a plus but not required. Work Environment: This is a remote position with flexible working hours and location. Candidates must have access to reliable internet and a suitable workspace. Benefits: Gain hands-on experience in a professional setting with mentorship and guidance from seasoned professionals. Opportunity for skill development in customer coordination, data management, and reporting. Potential for growth into client-facing roles and more advanced reporting or technology-focused positions. We value internal talent and offer pathways for professional advancement. Diversity and Inclusion: We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and experiences, recognizing that a diverse team strengthens our ability to innovate and serve our customers effectively.