Role in Front Office

Full time na Emaar Hospitality Group no UAE

Publicado em February 18, 2025

Detalhes do emprego

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out. WHAT YOU WILL NEED TO SUCCEED

Genuine service personality, with high EQ.
Minimum 2 years of experience in front office in a 5 star hospitality industry.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).
Analyzing operations and assigning resources accordingly.
Conducting huddles during shifts to ensure seamless communication.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.

COMPETENCIES

Put Customer First
Drive for Results
Learning
Resilience

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. #J-18808-Ljbffr

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Hiring company

Emaar Hospitality Group

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Role in Front Office

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Emaar Hospitality Group

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Role in Front Office

Detalhes do emprego

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Hiring company

Emaar Hospitality Group

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