Showroom Manager

JOIN THE MCM HOUSE TEAM – SHOWROOM MANAGER, FORTITUDE VALLEY At MCM House, we are passionate about creating beautiful, modern furniture that captures the essence of the relaxed, coastal Australian lifestyle. Our designs are timeless, clean, and crafted with premium textiles that reflect our commitment to quality. We’re looking for a Showroom Manager to lead our vibrant Brisbane showroom—someone who thrives in a dynamic, customer-focused environment, has a strong sales mindset, and is excited to contribute to the growth of a leading Australian furniture brand. MCM House Brisbane is opening a new showroom very soon, which means our team is expanding! This is a full-time role that requires weekend availability .

WHAT YOU’LL DO

Showroom Leadership & Client Engagement As the leader of our Brisbane showroom, you will ensure the space is always in perfect condition, setting the standard for exceptional customer service. You’ll arrive before your shift begins to prepare for the day, ensuring a seamless and inspiring experience for every visitor. Building meaningful relationships is at the heart of what we do. You’ll engage with both new and existing clients, helping them find the perfect pieces for their homes while delivering exceptional service that encourages long-term loyalty and repeat business. You’ll also lead by example, mentoring and coaching your team to meet and exceed sales targets. Your ability to inspire, train, and motivate will ensure the showroom operates at peak performance. Sales & Business Growth You’ll take ownership of the showroom’s sales performance, developing and executing strategies to drive revenue and increase customer engagement. From processing orders in person, over the phone, and via email, to responding promptly to client inquiries in NetSuite , you’ll handle the administrative side of the sales process with precision and efficiency. Tracking client interactions and managing follow-ups will be key to ensuring a smooth and seamless sales journey. You’ll also contribute to company-wide initiatives by providing feedback on customer insights and industry trends. Showroom Presentation & Operations Your eye for detail will help keep our showroom fresh and inspiring. You’ll oversee showroom updates, ensuring all displays align with MCM House’s aesthetic and high standards. Additionally, you’ll manage stock levels, coordinate with our logistics and warehouse teams, and oversee daily showroom operations to guarantee efficiency and an exceptional client experience.

WHAT YOU’LL NEED

• A passion for exceptional customer service , with a keen interest in design and furniture.
• Proven experience in showroom or retail management , preferably in furniture, homewares, or a premium lifestyle brand.
• Strong leadership and sales coaching skills , with the ability to motivate and develop a high-performing team.
• A track record of achieving and exceeding sales targets in a retail or showroom environment.
• Excellent communication and interpersonal skills , with the ability to engage and build lasting relationships with clients.
• A proactive, hands-on approach with a solutions-focused mindset .
• Availability to work weekends and a flexible schedule to meet business needs.
• A keen eye for detail, ensuring showroom presentation always meets MCM House’s high standards .

BENEFITS

• Career Growth – Opportunities to develop your leadership skills and advance within a growing, innovative company.
• Collaborative Environment – Work alongside a passionate and talented team that values creativity and results.
• Industry Networking – Engage with leading professionals in the Architecture & Design community.
• Employee Discounts – Access exclusive discounts on our beautifully crafted furniture collections.
• Inclusive Culture – Be part of a workplace that celebrates diversity and individuality .

WHY JOIN US?

At MCM House, we are committed to providing an environment that fosters growth, creativity, and innovation . Every team member plays an essential role in delivering the high standards of service and craftsmanship our clients love. We support each other, celebrate successes, and encourage personal development. WE’D LOVE TO HEAR FROM YOU! If you’re passionate about design, sales, and leadership , we’d love for you to join our team. Apply now with your CV and cover letter to or via the “Apply Now” button. At MCM House, we are committed to diversity and encourage applications from individuals of all backgrounds. We only want to know why you’re a great fit for this role, so please avoid including personal details like age, marital status, or photos in your application.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Industries: Furniture and Home Furnishings Manufacturing

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