Service Advisor

Add expected salary to your profile for insights TASMAC is a machinery dealership business that caters for all facets of the agricultural, construction, lifestyle, and specialised mowing communities in Tasmania through sales, parts, and servicing of our core brands; Kubota, Massey Ferguson, Fendt, Krone, Croplands, Taarup and Hustler. We have an unrivalled branch network in Tasmania with four trading locations: Devonport, Launceston, Hobart, and Smithton. Tasmac is privately owned and locally operated. Customer service is at the core of all that we do. The Opportunity This is an exciting opportunity at our Smithton facility for someone who is looking for a new and challenging role within a growing and progressive organisation and is passionate about the agricultural, construction, and lifestyle sectors. The successful applicant will report to the Operations Manager. They will be responsible for creating value for our customers, ensuring accuracy and efficiency, and contributing to sustaining an enjoyable team environment. This role will suit someone who enjoys work variety while providing the highest level of service to customers. As a Service Advisor, you will be responsible for greeting customers, assessing their service needs, scheduling appointments, assisting in organising parts and providing cost estimates. Additionally, you will coordinate with our technicians to ensure timely and quality service for our customers. TASMAC can offer you career growth, a great team atmosphere, quality training in agriculture, construction and lifestyle machinery, and competitive wages, as it is the TASMAC mission “We are here for you”. About you As a successful Service Advisor, you will have:

• Previous experience as a Service Advisor in the Agricultural/Automotive or Truck industry or similar.
• Demonstrated Administration experience – including MS Office Suites
• Excellent communication skills (both oral and written) having the ability to communicate with all levels of business
• An ability to manage workloads, achieve set outcomes, be accountable and reliable
• Operate with effective communication skills and provide exceptional customer service
• Excellent time management skills and be a team player who works with initiative, commitment and a positive attitude
• The ability to work under pressure while maintaining a high level of professionalism
• A passion for farming and the agricultural industry
• Valid and current driver's licence

As a Service Advisor, your responsibilities will include:

• Provide administrative support and assistance to the Branch Manager.
• Providing effective customer support including the ability to deal with customers personally and over the phone, and to communicate effectively with key stakeholders.
• Schedule service appointments and maintain an organised service schedule
• Coordinate with technicians to ensure timely completion of repairs
• Accurately create Repair Orders and Service Invoices
• Accurately enter Service Administration Data into internal systems
• Assist with administering the efficient day-to-day operations in the Service Department
• Support Parts and Sales teams as required.

Reward In return, we are offering flexibility, a very competitive salary package and the chance to develop your professional career. Next Steps To be considered for this position, please click "apply now" and follow the instructions. Please include a Cover Letter and Resume with your application. For further information please call Operations Manager Jim Sedgman on 0409 401 545. TASMAC is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion belief and age. #J-18808-Ljbffr