IT Help Desk

Job Description

• Provide first-level support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve technical problems via phone, email, or in-person.
• Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
• Perform routine maintenance tasks such as software updates and system monitoring.
• Communicate effectively with users to understand their needs and provide appropriate solutions.

Job Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 1 to 3 years of experience in an IT Helpdesk role.
• Strong knowledge of operating systems, hardware, and software applications.
• Understanding of computer hardware components and peripherals.
• Ability to diagnose and resolve hardware issues, including desktops, laptops, printers, and scanners.
• Basic understanding of networking concepts.
• Excellent troubleshooting skills and attention to detail.
• Strong communication skills to effectively assist users and explain technical issues in a simple manner.