Head of crm

Career Opportunities: Head of CRM (111044) Requisition ID 111044 - Posted by Specsavers - Australia - Victoria - Melbourne CBD & Inner Suburbs - Support Office - Marketing - Permanent - Full time At Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible, and inclusive culture. In 2024, we were proudly recognised as one of Australia’s Best Places to Work for the second consecutive year and ranked 16th on Fortune’s list of the World’s 25 Best Workplaces. Here’s a taste of just some of our perks: Quarterly bonus scheme Two free pairs of glasses each year On-site free parking Birthday, Volunteer, Professional Development, and Paid Parental Leave Fully funded social club – provides a wide range of activities throughout the year So, if you like the sound of working for a company that’s dedicated to improving the lives of both their people and customers - we think you’d look good at Specsavers. About the role: If you would like to drive the future direction of the Specsavers CRM in Australia and New Zealand, we have an amazing opportunity to join the world-renowned Marketing team as the Head of CRM. If you have a passion for CRM, excel at building strong relationships, and can inspire a team, this role would be a great fit for you. Reporting into the Director of Customer Engagement, the Head of CRM is responsible for developing and leading the customer communication strategy to enhance customer retention. This role involves overseeing the CRM team, driving the use of data-driven insights to improve customer engagement, and ensuring that CRM initiatives align with the company’s short and long-term business objectives. You will continually be working with stakeholders to ensure that CRM plans are integrated across marketing and can be delivered where there are dependencies from other functions. Furthermore, you will contribute a proactive leadership style through sound communication, motivating and influencing others, as well as the ability to work alongside others. Who we are looking for: An experienced CRM leader who has developed Customer Contact Strategies for a retail, financial services, health, or other relevant organisations (essential) Proven leadership capability and experience achieving business objectives through a collaborative team approach (essential) A strategic thinker with the ability to work to budgets and deadlines. Thrives in a global organisation with strong ability to build working relationships with a diverse range of people. Degree qualified in Business, Marketing, or related discipline. About Us: At Specsavers, we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life. Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for, and smart. We like to think it’s a fun and positive place to work. Applicants for the role are required to have current working rights as per relevant government legislation. #J-18808-Ljbffr