Customer Support Engineer

Full time na City of Shakopee, MN no Qatar

Publicado em February 11, 2025

Detalhes do emprego

The Customer Support Engineer supports the smooth execution of purchase orders from customers. Acting as Emerson’s primary point of contact for customers, the role involves all post-order activities, including order management, documentation, invoicing, etc. Always striving to provide the highest standards of customer service while working with peers, Outside Sales, Service Engineers, Business Managers, etc. NOC, Dolphin Energy, QAFCO, QELNG, and QE are some of the key customers that you will handle on a daily basis. You will be based in Emerson, Qatar.

In This Role, Your Responsibilities Will Be:

Review purchase orders and connect with customers for any amendments. Ensure that purchase orders are commercially and technically compliant before processing for order entry in accordance with relevant procedures.
Maintain a comprehensive register supervising the history of purchase orders (from issue of PO to delivery).
Acknowledge purchase orders in the customer portal or through emails.
Coordinate with sales and application teams and conduct Kick-off meetings (KOM) with customers as needed.
Facilitate smooth order execution by coordinating with factories, ensuring materials are shipped to customers on time.
Check with the factory on the order status and communicate to customers on a regular basis.
Connect with factory and engineering teams for queries regarding lead times and special requirements.
Attend customer meetings as required concerning purchase orders and post-order activities.
Prepare and submit customer documentation as per agreed VDRL/SDRL in line with the documentation cycle for assembly orders.
Align with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities.
Fulfill any other reasonable duties as required, including support for Outside Sales, if necessary.

Who You Are:

Experience in directly handling and communicating with customers on a daily basis.
Knowledgeable in industrial standards for control valves design, manufacturing, and testing processes.
Skilled in customer documentation.

For This Role, You Will Need:

A proven track record in the process control industry, including control valve products and applications.
Bachelor’s degree or equivalent experience in engineering, business administration, or a related field.

Preferred Qualifications That Set You Apart:

Experience in working with control valve products, applications, and manufacturing activities.
Experience in preparing and submitting customer documentation.
Excellent interpretation skills relating to engineering and manufacturing activities.
Ability to communicate optimally.
Able to interact positively with all customers, recognizing and adapting to the cultural differences that exist.

Our Offer to You!

We recognize the importance of employee wellbeing and know that to do your best, you need flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and bring the best solutions to our customers. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson . Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. Adhere to Health, Safety & Environment policies as laid by the organization. #J-18808-Ljbffr

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Hiring company

City of Shakopee, MN

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Customer Support Engineer

Detalhes do emprego

In This Role, Your Responsibilities Will Be:

Who You Are:

For This Role, You Will Need:

Preferred Qualifications That Set You Apart:

Our Offer to You!

Apply safely

Hiring company

City of Shakopee, MN

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Início Qatar Customer Support Engineer

Início Qatar Customer Support Engineer

Customer Support Engineer

Detalhes do emprego

In This Role, Your Responsibilities Will Be:

Who You Are:

For This Role, You Will Need:

Preferred Qualifications That Set You Apart:

Our Offer to You!

Apply safely

Hiring company

City of Shakopee, MN

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