Change management

TCS HIRING!! ROLE: SIAM - Change management YEAR OF EXP: 5 + YEARS LOCATION: PAN INDIA (SIAM - Change management) Job Purpose and Key Responsibilities: The Change Manager is responsible for supporting ITIL aligned Change Management process and procedures. The goal of this process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes in order to minimise the impact of Change related Incidents upon service and consequently to improve the day-to-day operations of the Organisation. Change Management is responsible for the following: Reduce adverse impact of changes on the quality of IT services. Ensure that standard methods and procedures are used. Effectively plan, coordinate and track changes, minimising the risk of disruption to IT services provisioned by different suppliers. Reduce the volume of incidents caused by changes. Understand and manage risk to service quality of change. Enable accurate estimates of timings of proposed changes. Provide effective communication between teams and to the end users. Minimise change failure and/or back-outs through effective planning and preparation. Necessary back-outs are handled smoothly and reliably. Provide enhanced management information, enabling analysis and action. To identify and eliminate unauthorised changes. Enable integration and meet the dependencies of other processes (e.g. Major Incident Management / Problem Management / Configuration Management) Primary Role & Responsibilities: Performing quality reviews of change records to ensure adherence based on change management policies and SOPs. Should be well versed with different type of changes - Standard, Normal, Emergency and Urgent changes. Conduct post-implementation review of failed changes, emergency changes, unauthorized changes and changes resulting in major incidents and share PIR report. Audit Change requests with the focus of improving RFC's quality and integrity of information. Provide Change management training to all relevant people from all streams. Providing inputs in the Problem management RCA call from change process perspective. As part of the Service Integration, coordinate with 3rd party suppliers to manage the process across all Providers so as to create business aligned support of the Change Management process. Monitoring the effectiveness of the change management process and make recommendations for improvement and driving them for closure.

• Prepare weekly and monthly reports to showcase and process health and trends.

• Capability to interact successfully in a global, multi-vendor, multi-cultural environment.
• Excellent interpersonal, communication and organizational skills.
• Pro-active nature with a ‘can do’ attitude.
• Ability to prioritize workloads and to cope with a degree of pressure.
• The ability to motivate and influence others.
• Professional approach with high level of integrity.
• Efficient, helpful and Customer Service focused.
• Excellent customer relationship building skills.
• IT skills to understand and understand infrastructure and application changes.
• Accurate record keeping.

1. Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery.

1. Knowledge of other SIAM towers like Major Incident Management, Problem Management and CMDB.
2. Knowledge of BMC Remedy / Helix ITSM tool.
3. Hands on experience in MS Excel and PPT.