Team Leader - Mandarin Language Expert

Job description IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Description IGT Solutions is hiring a Mandarin Language Experts who will work closely with Ops, Program and Front-line teams to define opportunities for optimizing the quality and communication processes and be the single threaded owner for translation quality. This role requires the ability to work autonomously in a fast-paced environment, while adhering to tight deadlines. The ability to multitask and prioritize is essential as you will be managing multiple tasks in parallel. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal in Mandarin & English with strong interpersonal and problem-solving skills. Basic Qualifications

• Graduate degree in any discipline
• Proficient in Mandarin and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension.
• Working knowledge of Computer Applications like- MS Word and MS Excel.
• Should be flexible to work in night shifts and rotational weeks off's and public holidays.
• Flexible in work timing.

• Ability to motivate and inspire teams and be a natural leader
• Innovative and able to foresee market trends and conditions
• Excellent people manager, open to direction and a collaborative work style and commitment to get the job done
• Persuasive with details and facts
• Confident, flexible with the ability to work in a fast paced and changing environment
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development
• Build and sustain relationships with key people in the Customer Environment, Extrovert with a blend of sales mind set.