Detalhes do emprego
Client’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Client’s position as a leader in sales enablement, service, digital commerce and MarTech spaces. This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments. This involves formalizing requirements, running agile ceremonies, and supporting the delivery of technical initiatives within specific time frames and budgets. Client is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Client’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction. Primary Responsibilities • Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools. • Analyze and document any derivation, workflow and enrichment required for the project / solution. • Lead requirements gathering and advise on scope and options for continuous operational improvement. • Build knowledge of business processes with an expectation for facilitating continuous improvement. • Collaborate with vendors and internal IT partners to understand and define technical requirements and special Client processes. • Communicate issues impacting daily operations to the business team and provide updates on resolution. • Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews. • Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams. Key Skills • Experience working on global, multi-year initiatives with cross-functional teams. • Self-starter with the ability to work independently and manage multiple projects simultaneously. • Knowledge of best practices across sales enablement and customer support. • Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment • Excellent project management skills, with the ability to prioritize and meet deadlines. • Strong analytical, strategic, and creative problem-solving skills. • Business owner mentality, willingness to roll up your sleeves and do whatever is necessary. • Team player with a positive, collaborative work ethic. Basic Qualifications • 4+ years of professional supporting enterprise-level engineering teams. • 4+ years of experience working with Salesforce, Copado, or similar enterprise applications. • 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions. • Strong Microsoft PowerPoint and Microsoft Excel skills • Fluent spoken and written English Preferred • Master’s degree and/or similar secondary degree. • Salesforce Certifications • Experience working with multicultural, multilingual, and multiple time zone, global environments • The ability to simplify the complex, quickly define core problem and frame the solution approach • Experience in industrial/manufacturing software segments • Proficiency in Miro, or similar presentation tools Location: Bangalore
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