Desktop Support Analyst
Full time
na Net2Source Inc.
no
India
Publicado em February 5, 2025
Detalhes do emprego
Job Summary We are looking for 1 to 3 year technically skilled candidates with excellent interpersonal skills for the technical support position. Technical Support Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to end users to quickly get to the root of their problem.
- Providing timely and accurate user feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Dealing with asset management life cycle from inception to e-waste.
- Knowledge of government bonding rules would be a good to have skill.
- Record issues via ticketing tool and provide solution
- Perform remote troubleshooting for WFH issues
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