Account Executive - Transguard Workforce Solutions

Full time na Transguard Group no UAE

Publicado em February 5, 2025

Detalhes do emprego

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Account Executive to join our Transguard Workforce Solutions Team in our HQ, located in DAFZA, Dubai Airport Free Zone. Scope: The Account Executive is responsible for acting as the day to day/ point of contact for the delivery of the HR services to the assigned key accounts, working with the Account Manager & Senior Manager. Ensure the customers' expectations are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures. Financial

Coordinate with payroll and billing team to ensure accurate and on time payroll processing and invoicing across all client accounts managed
Contract profitability review & identifying areas of growth within their client accounts
Basic understanding of revenue and costing to be able to draft costing sheets
Identifying new business opportunities within existing accounts and pitching additional services to clients

Customer

Drafting, reviewing and negotiation client contracts, annexures and addendums under the supervision of Account manager
Developing and maintaining relationships with clients to understand their staffing needs to provide tailored solutions, and meeting clients regularly
Provide excellent customer service by ensuring day-to-day operations are delivered within the agreed timeframes, sharing updates/trackers while following internal processes and compliance
Work closely with support teams to ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests

Process

Understand and coordinate the day-to-day running and maintenance of each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts
Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, ad hoc request, visa cancellations, passport and residence visa expiry and keep close attention to their immigration status and potential absconders
Liaise with Payroll team for salary and full & final processing as per agreed timelines

Innovation

Keeping up to date with industry trends and competitor activities to stay ahead in the market
Problem solving for any issues which may arise or any areas of potential risk and highlight to Line Manager as necessary
Solution orientated and ability to provide insights into continuous improvements for smother workflow
Participate in Continuous improvement initiatives to bring efficiency and savings

Selection Criteria

2 years of HR outsourcing experience in a customer facing role
Excellent communication skills required
Written and verbal proficiency in English is essential
Strong problem-solving skills
Strong MS Office skills essential
Experience with issuing quotations, tracking purchase orders, payroll, and invoicing
Teamwork and collaboration experience essential
Ability to take direction and apply processes into day-to-day activities
Experience in SAP Ariba, Oracle and/or Salesforce would be an advantage
Additional languages are beneficial
Valid UAE driving license and own car would be an advantage

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Hiring company

Transguard Group

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Account Executive - Transguard Workforce Solutions

Detalhes do emprego

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Início EAU Account Executive - Transguard Workforce Solutions

Início EAU Account Executive - Transguard Workforce Solutions

Account Executive - Transguard Workforce Solutions

Detalhes do emprego

Apply safely

Hiring company

Transguard Group

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