Housekeeping Attendant
Full time
na Hilton Worldwide, Inc.
no
UAE
Publicado em February 2, 2025
Detalhes do emprego
Job Description - Housekeeping Attendant (HOT0B8B0)
Job Number:
Housekeeping Attendant (HOT0B8B0)Work Locations
Embassy Suites by Hilton Dubai Business Bay, Al Abraj Street, Business Bay Dubai A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, ensuring an exceptional experience for our Guests. What will I be doing? As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
- Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
- Provide excellent guest service.
- Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
- Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incident, input and output uniform and linen, among others.
- Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests are met on time.
- Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering).
- Control monthly Lost and Found and donations.
- Check uniforms and send for cleaning and/or repair.
- Coordinate and control all traffic of documents and people within the department.
- Release linen from Laundry daily.
- Make daily guest clothing release for guests that use the laundry service.
- Make monthly closing of Laundry expenses and provision of the same.
- Replace Laundry Attendant in case of holidays, days off, or absences.
- Planning and organizing.
- Good oral and written communication.
- Previous experience in Laundry.
- Good interpersonal skills.
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office.
- Committed to delivering a high level of customer service.
- Excellent standards of cleanliness.
- Ability to work in a team.
- Excellent attention to detail.
- Positive Attitude.
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